- Serve as the highest level of Exchange escalation for our engineering team.
- Troubleshoot complex on-premises Microsoft Exchange issues in production environments.
- Review, architect, and improve Exchange infrastructure.
- Lead or assist with upgrades, migrations, disaster recovery, and hybrid deployments.
- Troubleshoot Exchange dependencies involving Active Directory, DNS, networking, storage, certificates, and virtualization.
- Support Exchange environments utilizing Citrix NetScaler ADC and Citrix Virtual Apps & Desktops.
- Mentor engineers by explaining findings, recommendations, and best practices.
- Participate in occasional after-hours maintenance and production incident response.
Microsoft Exchange