- Lead the in-house UX/UI function, set its design vision and standards, and establish workflows.
- Direct the UX/UI agency partner by setting priorities and providing creative and quality feedback.
- Mentor designers and contractors and serve as a design partner to leadership.
- Design wireframes, prototypes, and user flows, and address UX/UI issues across the conversion funnel.
- Design key subscriber journey experiences, including signup, plan management, billing, cancellation, and winback.
- Own and rebuild the design system, maintaining components, tokens, documentation, and naming conventions in Figma.
- Plan and conduct qualitative and quantitative research, including usability testing and subscriber interviews.
- Use funnel analysis, behavioral analysis, competitor research, user feedback, and A/B testing to improve the experience.
- Partner with Product, Lifecycle, Creative, Brand, Marketing, and Engineering to deliver cohesive experiences across mobile, web, email, and SMS.
- Set UX/UI timelines, manage dependencies and blockers, and break features into MVPs.