- Complete release-of-information requests by retrieving patient medical charts, accurately scanning and transmitting records, and returning charts.
- Interact with requestors to identify medical records needed for patient care, review, billing, or release of information.
- Validate requests and authorizations for release of medical information according to established procedures.
- Perform quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing.
- Provide excellent customer service by ensuring full understanding of customer requests and proactively addressing concerns.
- Handle requests and inquiries for patient health information received via mail, fax, phone, or in person.
- Serve as a Release of Information subject matter expert while processing requests for Protected Health Information (PHI).
- Maintain equipment in excellent operating condition to ensure reliability and performance.
Microsoft ExcelEHR