- Handle daily management for assigned book of business
- Establish and maintain strong relationships with client(s) and stakeholders
- Ensure client expectations are met or exceeded by maintaining ongoing communication and troubleshooting problems/issues
- Establish and maintain a thorough knowledge of client organizations, products, disease states, and marketing objectives
- Oversee budgeting, financial monitoring, and reconciliation of individual projects
- Pursue and acquire new business within current accounts by writing proposals, developing new business presentations, and participating in regular onsite client meetings
- Hire and train account management staff; establish individualized career development plans, provide ongoing feedback, and conduct performance evaluations for direct reports
- Update senior management on account team activity, new business opportunities, and financial analyses and projections
- Assign and manage account team workload
- Work with department managers to identify and manage internal and external resources
- Facilitate conflict resolution within and between departments or between account team members
- Participate and/or lead team meetings
Business DevelopmentMicrosoft ExcelPresentation skills+1 more