Bonsai

πŸ‘₯ 11-50πŸ’° $120,000 Pre-seed almost 9 years agoEmploymentFinancial ServicesPaymentsFreelanceπŸ’Ό Private Company
Website LinkedIn Facebook Twitter

Bonsai is a rapidly growing online freelancing platform empowering small businesses and independent professionals to thrive. We provide a comprehensive suite of tools for managing contracts, proposals, invoices, payments, accounting, and taxes, streamlining administrative tasks so our users can focus on their core work. Our platform operates within a dynamic and competitive market, offering a unique value proposition by integrating financial services into a user-friendly freelance management system. Our technology stack includes iPhone/mobile compatibility, responsive design (Viewport Meta), secure connections (SSL by default, HSTS, Let's Encrypt), and a robust Content Delivery Network for optimal performance. We prioritize security and stability, implementing DNSSEC. While our mobile content currently isn't fully scalable, we're constantly iterating and improving. Our engineering team values collaboration and continuous improvement. Bonsai's mission is to simplify the complexities of running a small business. We champion a customer-centric culture that values both client success and employee well-being. We're a profitable company, backed by prominent investors including Y Combinator, Matrix Partners, and Index Ventures, reflecting our strong market position and growth trajectory. Since 2016, we’ve operated with a predominantly remote workforce, fostering a global and inclusive team spread across nine countries. We offer a competitive compensation package, fully remote work opportunities, and team retreats – all contributing to a vibrant and supportive work environment. We are committed to ongoing growth and innovation and are always searching for talented individuals to join our team.

Related companies:

Jobs at this company:

Apply

πŸ“ Canada, United States, Portugal, Mexico

🧭 Full-Time

πŸ” SaaS

  • 1+ year of experience in Customer Success, Account Management, Sales, or similar roles, ideally within SaaS.
  • Strong technical aptitude with the ability to quickly learn new tools and platforms.
  • Proven track record of building and maintaining strong client relationships.
  • Excellent written and verbal communication skills.
  • Commitment to continuous growth and learning.
  • Experience with Excel/Google Sheets.
  • Experience with remote work is required.

  • Welcome new users and guide them through their onboarding process to ensure success.
  • Serve as the main point of contact for clients, maintaining regular check-ins.
  • Identify and recommend additional features that align with client goals.
  • Share customer feedback with internal teams to improve products.
  • Assist clients in overcoming challenges with a solutions-focused approach.

Customer SuccessSaaS

Posted 12 days ago
Apply
Apply
πŸ”₯ Account Manager
Posted 12 days ago

πŸ“ Canada

πŸ” SaaS

  • 2+ years of experience in Customer Success, Account Management, Sales, or similar roles, ideally within SaaS.
  • Strong technical aptitude with the ability to quickly learn new tools and platforms.
  • Proven track record of building and maintaining strong client relationships.
  • Excellent written and verbal communication skills.
  • Commitment to continuous growth and learning.
  • Experience with remote work and access to a proper working environment, including super high-speed internet.
  • Experience with Excel/Google Sheets.

  • Welcome new users, guide them through setup, and ensure they’re equipped with the tools and knowledge to succeed with Bonsai.
  • Serve as the primary point of contact for clients, maintaining regular check-ins and addressing their evolving needs.
  • Identify growth opportunities for clients by understanding their business goals and recommending relevant Bonsai features.
  • Handle inquiries efficiently and empathetically, providing timely solutions via email, chat, and occasional video calls.
  • Act as the voice of the customer, sharing insights and feedback with internal teams to help improve the product and customer experience.

Microsoft ExcelAccount ManagementCustomer SuccessSaaS

Posted 12 days ago
Apply