Apply🧭 Full-Time
💸 65000.0 - 76500.0 USD per year
🔍 Marketing
- Pardot Specialist Certified
- Pardot Consultant Certifiied
- Salesforce Admin Certified (encouraged but not required)
- 3+ years experience in account or project management
- 1+ years of leadership experience
- High-level of efficiency and accuracy (very detail-orientated)
- Exceptional verbal, written, and interpersonal skills
- Excellent time management, project management, and organizational skills
- Adaptable and excited about fast growth
- Passionate about helping people
- Ability to take initiative and make things happen
- Ability to solve problems quickly and think strategically
- Experience with task management tools, such as Asana
- Leads and supports a team of Account Coordinators
- Assists with training new AC team members
- Oversees process and guideline compliance and quality assurance within your team
- Coaches direct reports in managing client task requests and communicating clearly with internal teams
- Provides basic-level strategy consulting to clients, ensuring client goals are met
- Communicates clearly and timely with clients, adhering to best practices and training team members to do the same
- Manage client project boards and ensure timely completion of projects, coach direct reports in project management
- Maintains strong relationships with personal clients and supports relationship-building of direct reports’ clients
- Leads client check-in and strategy sessions independently, can support direct reports in their client sessions
- Leads newly assigned client onboarding calls for their accounts and their team members' accounts
- Manage client relations and tasks for direct reports in their absence
- Executes medium-level Pardot and Salesforce tasks and assists team members with questions
- Proficient knowledge of WordPress and Hootsui
- Researches tools and approaches in marketing and project management for team growth
- Collaborates with internal teams for task completion, and trains team members to successfully do the same
- Supports in leading internal team trainings and demos
- Suggest improvements to client service and experience to team lead
- Assists upper leadership with process improvement, development, and implementation
- Escalates critical client feedback, resolves mid-high level issues quickly and effectively, and provides guidance to team members
- Leads team huddles and assist ACs with task questions
- Reports to upper leadership on team metrics
- Evaluate and manages direct reports’ performance, set and manage goals for direct reports
- Lead 1:1s and performance review evaluation sessions for direct reports
- Attends leadership meetings and trainings
- Embodies and promotes SLX and RISE values
Posted about 2 months ago
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