- Drive the Pipeline: Own and manage a high-velocity pipeline of inbound leads, converting prospects into long-term Packlink PRO users.
- High-Touch Engagement: Dedicate 4–5 hours daily to phone consultations, qualifying merchant needs, and demonstrating product value.
- End-to-End Onboarding: Manage the customer journey from initial proposal through product training, adoption, and first successful shipment.
- Collaborate & Optimize: Serve as an internal advocate for the user, sharing structured feedback with product and engineering teams to reduce platform friction.
SalesforceCustomer SuccessSaaS