Interest Form - Field Customer Success Manager

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Requirements:

• In-depth understanding of ShipStation applications and E-Commerce markets.
• Ability to communicate complex carrier information simply.
• Knowledge of best practices in shipping.
• Familiarity with programs like Salesforce, Looker, Jira, and ZenDesk.
• Ability to think critically and draw conclusions based on independent research.

Responsibilities:

• Researches and analyzes current accounts for signs of efficiency and monetization potential.
• Initiates escalations for cases requiring extensive troubleshooting.
• Meets with customers to discuss potential savings and account changes.
• Delivers Business Reviews and value-added materials in person.
• Collaborates with other departments to ensure a seamless customer experience.