Fender

👥 1001-5000💰 Corporate about 12 years agoElectronicsMusicMusic StreamingMusical InstrumentsManufacturing💼 Private Company
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Fender is a renowned company specializing in musical instruments and audio equipment, known for its electric guitars and amplifiers.

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💸 35360.0 - 49920.0 USD per year

🔍 Musical Instruments

  • 2-years of experience in a musical instruments retail sales &/or customer service contact center role that includes being held accountable for call metrics, sales revenue and/or conversion rate metrics
  • 2-years of experience selling products in a call center or direct to consumer environment. Call Center experience is preferred.
  • Extensive technical knowledge of all Fender product lines.
  • Experience with CRM and web chat platforms in a call center environment preferred.
  • Experience with Digital recording products, DAWs, software programs, etc preferred.
  • SAP experience preferred, but not required.
  • Experience working with MS Office products - Excel, Word, and Outlook at a minimum.
  • Strong written and verbal communication skills.
  • Ability to build a rapport with a customer over the phone.
  • Strong sense of team-orientation.
  • Excellent detail-orientation and strong organizational skills with a focus on attention to detail.
  • Ability to be a very driven self-starter that may be asked to work independently and remotely where applicable.
  • Assist consumers in product selection and guide them into appropriate products with the goal of closing sales.
  • Fielding inquiries regarding product specifications, performance, application, pricing, and availability as well as providing historical information for all FMIC brands.
  • Evaluate and troubleshoot possible product performance issues.
  • Facilitate consumer product returns.
  • Place orders in SAP for parts and replacement products required to resolve defective product issues.
  • Track orders and shipments, also in SAP, and online through all carriers.
  • Guide consumers, when necessary, to resources like Authorized Fender Warranty Service Centers for physical repairs.
  • Coordinate with consumers, Fender dealers, authorized Fender service centers and Fender's Factory Repair Department to resolve customer service and product performance issues/disputes involving defective and damaged product.
  • Maintain a call issues and resolutions records database and refer consumers to a myriad of non-FMIC resources to assist with their product, aftermarket parts or informational needs.
  • Assist with our online store. You’ll receive and respond to customer communications in all available media in a professional and courteous manner.
Posted 11 days ago
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💸 90000.0 - 115000.0 USD per year

🔍 Marketing

  • Bachelor’s degree in Marketing, Business Administration, or a related field.
  • 5+ years of experience in marketing operations, digital marketing, or related roles.
  • Strong understanding of CRM systems, digital marketing tools, and e-commerce platforms.
  • 4+ years of experience in pro audio and recording-related fields.
  • Proven experience managing budgets and vendor relationships.
  • Exceptional project management and leadership skills.
  • Strong analytical and strategic thinking abilities.
  • Excellent communication and interpersonal skills.
  • Manage and mentor a highly motivated team focused on CRM, advertising operations and online properties, such as PreSonus.com, My.PreSonus.com and PreSonusAcademy.com.
  • Manage and optimize the PreSonus marketing technology stack (CRM, email marketing, analytics, and automation platforms).
  • Responsible for the implementation of DTC (direct-to-consumer) initiatives and track DTC online revenue goals for PreSonus hardware and software products.
  • Responsible for the publication and maintenance of all online content across platforms, including product, solution and webstore pages.
  • Lead global merchandising strategies on web, retail channels, and Amazon.
  • Collaborate with Sales and Marketing leadership to help drive US trade and retail marketing programs for key channel accounts.
  • Oversee integrations between marketing and sales tools to ensure seamless data flow.
  • Manage outside agencies to execute advertising across key online accounts and oversee marketing operations contracts and agreements with 3rd party services and vendors
  • Track, measure, analyze, and report on key marketing metrics
  • Build and maintain dashboards and reports to provide data-driven insights for decision-making.
  • Implement attribution models to assess marketing impact.
  • Additional Duties as assigned.
Posted 27 days ago
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