Cask NX

👥 11-50💰 almost 9 years agoDeveloper APIsOpen SourceBig DataAnalyticsSoftware💼 Private Company
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Cask NX is a technology company specializing in providing innovative solutions for contract lifecycle management (CLM) and warehouse management systems (WMS). We develop and implement cutting-edge systems designed to streamline processes, increase efficiency, and improve operational effectiveness for our clients. Our expertise lies in integrating technology to solve real-world business challenges, resulting in significant time and cost savings. We're currently seeking talented individuals to join our growing team. Our work involves leveraging modern technologies to build robust and scalable solutions. While specific technologies vary by project, we frequently utilize industry-standard tools and platforms such as ServiceNow and cloud-based infrastructure. We foster a collaborative and supportive engineering culture that prioritizes continuous learning and professional growth. We offer opportunities for professional development and paid training, including industry-recognized certifications. We pride ourselves on building strong client relationships and delivering exceptional results. Cask NX is committed to creating a positive and inclusive work environment that values diversity and respects individual contributions. We're a fast-growing company backed by significant investment, providing exceptional career growth opportunities for our employees. Currently, we're actively seeking to fill several key positions, including a seasonal WMS Test and Project Support role and a Contracts Lifecycle Management internship. We offer competitive compensation and a comprehensive benefits package, designed to support the well-being and professional aspirations of our employees. We encourage applications from qualified candidates who are eager to contribute to a dynamic and forward-thinking organization.

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🧭 Temporary

💸 60000.0 - 63000.0 USD per year

  • Ability to qualify for a U.S. Federal Government Moderate Risk Position via background check (this is Mandatory)
  • Minimum 3 years IROC experience in the dispatch/expanded environment.
  • Ability to work remotely.
  • Capability to deliver as a multifaceted team member as well while working independently.
  • Demonstrate emotional intelligence through responsible decision making.
  • Ability to clearly communicate needs and issues in order to best serve the client and the project team.
  • Ability to communicate (verbal and written) in a clear and concise manner.
  • Ability to be an active listener.
  • Ability to work effectively in an environment with many competing and high-priority demands, often navigating ambiguity
  • Adaptability for constant change and a hunger to consume new information and ideas.
  • Analytical and creative problem-solving skills
  • Experience with programs such as VIPR, HEMS, IQCS, IQS, IRWIN, iNAP, eAuth/Login.gov, Remedy, etc. are a plus.
  • Wildland Fire field experience is a plus.
  • Dispatching experience for a Wildland Fire Agency is a plus.
  • Excellent written and verbal communication skills.
  • Ability to serve in an on-call capacity (including nights, weekends and holidays).
  • Utilize the integrated ticketing system to track all Help Desk tickets (from the user community) through resolution.
  • Provide insights to the IROC Product Team by identifying problems, researching answers, and guiding clients through corrective steps.
  • Capture team best practices, processes and procedures as well as documenting activity in numerous different systems and knowledge base articles.
  • Will be On Call during nights, weekends and holidays.
  • Utilize feedback to sustain and enhance IROC capabilities.
  • Participate in testing and documenting test results.
  • Attend and participate in meetings with: the Product Engagement team, IROC Development Team, Client and/or combinations of all of these.
  • Travel to on site meetings as designated by the Client and/or Cask.
  • Work with development teams to fix problems.
  • Document requirements and reference material.
  • Gain and/or maintain current knowledge of the ServiceNow platform.
  • Create a positive customer experience.
  • All other duties as required.
Posted 7 days ago
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