Akkadian Labs

👥 11-50Software💼 Private Company
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Akkadian Labs simplifies complex technology, providing software solutions that boost collaboration and maximize business ROI. We specialize in streamlining Cisco Unified Communications (UC) adoption and implementation, automating provisioning, and enhancing communication workflows. Our industry-leading solutions integrate seamlessly with platforms like Cisco CUCM, Webex, Microsoft Teams, and Zoom, offering a single-pane-of-glass approach to manage unified communications. Our tech stack includes key technologies such as DNSSEC, Amazon Web Services (AWS), reCAPTCHA, IPv6, and various other tools to ensure security, scalability, and reliability. We foster a collaborative and inclusive engineering culture focused on innovation and creating intuitive, user-friendly applications. Akkadian Labs, founded in 2013 and based in New York, has earned recognition for its innovative solutions in the UC space. As a growing company with 11-50 employees, we offer a dynamic work environment and competitive benefits packages. Our engineering teams leverage cutting-edge technologies and agile methodologies to develop and maintain our robust software offerings. We value open communication, continuous learning, and a collaborative approach to problem-solving. We pride ourselves on delivering high-quality, reliable solutions that empower our clients to connect and collaborate more effectively. Akkadian Labs is committed to improving the way people communicate and work together. We are actively expanding our global presence and seeking talented individuals who are passionate about solving complex problems and creating exceptional user experiences. We are committed to fostering a diverse and inclusive workplace where every team member feels valued and empowered to contribute their unique skills and perspectives. With a history of success, including winning the 2023 Zoom Phone ISV Connect Partner of the Year award, Akkadian Labs is poised for continued growth and innovation in the ever-evolving world of unified communications. We encourage you to explore our current openings and join a high-performing team committed to excellence.

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📍 Greater Accra Region, Ghana

🔍 Software Development

  • Bachelor's degree in Information Technology or related field preferred.
  • 2-4 years of related experience.
  • Working knowledge of Linux and Microsoft operating systems.
  • Knowledge of Microsoft 365/Teams.
  • Knowledge of VMware products.
  • Knowledge of AWS and Azure.
  • Experience with TCP/IP networking.
  • Knowledge of the Cisco Unified Communications Suite preferred.
  • Cisco CCENT/CCNA are helpful.
  • Excellent verbal communication and written documentation skills.
  • Strong time management and organizational skills.
  • Strong troubleshooting skills.
  • Strong customer service orientation and urgency in responding to customer needs.
  • Initiate technical assessment, troubleshooting, and root-cause analysis for Unified Communication applications.
  • Handle complex problems effectively and generate multiple solutions.
  • Remediate open issues with workarounds or permanent fixes.
  • Facilitate testing when needed.
  • Be the primary contact for clients reporting issues.
  • Manage customer expectations and maintain open communication.
  • Develop rapport with client management and maintain strong working relationships.
  • Ensure incidents are updated according to SLA policy.
  • Promote team spirit and collaborate to achieve team goals.

LinuxOrganizational skillsVerbal communicationTroubleshooting

Posted 3 months ago
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