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HumanSignal

👥 11-50💰 $5.0m Series A on 2022-05-18Artificial Intelligence (AI)Data Collection and LabelingOpen SourceMachine LearningSoftware
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HumanSignal empowers organizations to develop AI systems that reflect their unique characteristics. As the creators of Label Studio, a leading open-source data labeling platform, they aim to leverage foundation models combined with proprietary data and human insights to create specialized AI models.

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Jobs at this company:

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🔥 Support Engineer
Posted 2024-10-13

📍 Europe

🔍 Data labeling and machine learning software

  • Bachelor's degree in Computer Science, Engineering, or a related field or equivalent experience.
  • Proven experience (4 years) in a technical support role, preferably within the software industry.
  • Proficiency in Python and JavaScript programming language for scripting and automation tasks.
  • Strong understanding of cloud computing platforms, particularly AWS (Amazon Web Services), including services such as EC2, S3, Lambda, and IAM.
  • Familiarity with machine learning concepts and frameworks, with experience working with ML models preferred.
  • Excellent problem-solving skills and ability to analyze complex technical issues.
  • Exceptional communication skills, both written and verbal, with a customer-centric approach.
  • Ability to thrive in a fast-paced environment, managing multiple priorities effectively and meeting tight deadlines.
  • Strong teamwork and collaboration skills, with the ability to work cross-functionally with engineering, product management, and customer success teams.

  • Provide technical support to clients via email, chat, and support tickets, addressing inquiries related to the installation, configuration, and usage of Label Studio.
  • Diagnose and troubleshoot software issues reported by clients, utilizing debugging tools and logs to identify root causes and implement timely resolutions.
  • Collaborate with the engineering team to escalate complex issues, track bugs, and coordinate the development of patches or updates to address customer concerns.
  • Create and maintain detailed documentation, including FAQs, troubleshooting guides, and best practices, to assist clients in self-service support and enhance overall user experience.
  • Proactively identify opportunities for process improvements and contribute to the continuous enhancement of our support procedures and workflows.

AWSPythonSQLCloud ComputingJavascriptMachine LearningJavaScriptAmazon Web ServicesCommunication SkillsCollaborationProblem Solving

Posted 2024-10-13
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🔥 Senior Frontend Engineer
Posted 2024-09-04

📍 North America, South America, Europe

🧭 Full-Time

💸 $140,000 - $200,000 per year

🔍 Data labeling and AI

  • Extensive experience developing front-end applications with modern JavaScript frameworks (React, Angular, Vue.js).
  • Strong knowledge of HTML, CSS, and JavaScript (ES6+), with a focus on cross-browser compatibility, accessibility principles, and delivering high-quality, maintainable code.
  • Familiarity with state management libraries (Redux, Vuex) and front-end build tools (Webpack, Vite).
  • Comfort working with backend technologies (e.g., REST APIs, Django GraphQL) and willingness to dive into backend code when needed.
  • A keen eye for design and UX, with a drive to build intuitive and visually appealing interfaces.
  • High user empathy and a focus on delivering value through thoughtful, well-crafted user experiences.
  • A passion and aptitude for impactful communication at a Sr+ SWE IC level, using TDDs, code reviews, presentation, and thoughtful feedback.
  • BSCS, related degree or equivalent practical experience.

  • Develop and maintain front-end components for our data labeling platform, focusing on performance, scalability, and user experience.
  • Work closely with product, design, and other engineers to translate requirements and mockups into intuitive user interfaces.
  • Participate in code reviews, architecture discussions, and the entire development process, from ideation to production.
  • Establish standards for front-end development, including code style, maintainability, and best practices.
  • Identify areas for improvement in the codebase and drive changes that enhance the overall quality of the product.
  • Mentor and provide guidance to junior engineers on best practices and coding standards.

AWSGraphQLPythonCypressDesign PatternsDjangoEs6HTMLCSSJavascriptJestKafkaKubernetesTypeScriptVue.JsJavaScriptAngularPostgresRedisReduxReactSparkVue.js

Posted 2024-09-04
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🔥 Senior Sales Engineer
Posted 2024-08-23

📍 North America

🧭 Full-Time

💸 145000 - 185000 USD per year

🔍 Data labeling and Machine Learning

  • 5+ years in a pre/post sales role as a sales engineer, solutions engineer, or solutions architect.
  • Comfort in delivering technical content to executives and engineers.
  • Mix of business and technical acumen to create value propositions.
  • Solid understanding of data labeling and its communication.
  • Familiarity with GenAI concepts and cloud technologies.
  • Experience with highly technical SaaS product sales engineering.
  • Strong presentation and communication skills.
  • Ability to engage audiences and handle objections effectively.
  • Creative approach to improve documentation and marketing materials.
  • Willingness to travel for meetings and customer interactions.
  • Track record of building processes to solve recurring problems.

  • Play a key role in the sales process by understanding and delivering the value of HumanSignal's platform.
  • Craft and deliver compelling, value-oriented demos and Proof of Concepts to potential customers.
  • Work as a strategic advisor alongside Account Executives and other stakeholders.
  • Partner with Account Executives to meet revenue commitments through high conversion rates.
  • Collaborate with Product & Engineering teams to address bugs and feature requests.
  • Continue developing processes and documentation to improve efficiency within the Sales Engineering organization.

Cloud ComputingKubernetesMachine LearningMicrosoft AzureC (Programming language)Amazon Web ServicesAzureCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-08-23
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