Granicus

👥 251-500💰 $ Private on 2020-12-17GovTech Video Streaming Cloud Computing Enterprise Software Collaboration Software

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Granicus is a technology company that provides cloud-based solutions for government organizations, helping them to communicate effectively and engage with citizens. The company aims to optimize decision-making processes and enhance government transparency.

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🔥 Customer Success Consultant

Posted 2024-10-17

📍 United States, Canada, United Kingdom, India, Armenia, Australia, New Zealand

🔍 Govtech

3+ years of increasing responsibility in a relevant field, such as an agency, public sector organization, or software company.
Extraordinary appetite for analytics and advancement driven by data with a preferred knowledge of civic-management and citizen-engagement tools.
Excellent organizational skills and a passion for process and business systems, as well as process improvement ideation.
Change management experience.
Exceptional interpersonal skills for internal and external relationship-building.
Ability to thrive in a lean, self-propelling, proactive environment.
Commitment to diversity of thought and consideration of different ideas.

Proactively manage an assigned portfolio of clients through the customer journey.
Acts as interface among sales, implementation, and support to track, resolve and follow up on customer issues.
Advise customers on best practices of Granicus products.
Building strong relationships by maintaining engagement, creating communication plans and routine account reviews.
Manage escalations by creating save plans and engaging leadership as needed.
Voraciously consume Granicus best practices content and review auxiliary metrics via Salesforce reports, PowerBI signature dashboards, and make data-driven recommendations based on Granicus benchmarks and client baselines to accelerate adoption.
Research, and keep current on, relevant client topics such as program background, agency and administration developments, media reports, and developments across industry verticals.
Advocate for customers through participation in internal cross-functional meetings.
Collaborate regularly with the Sales organization to develop territory expansion plans and coordinate customer outreach and touchpoints.
Identify and document expansion opportunities through the Client Services Qualified Leads Program.
Regularly achieve quarterly and annual targets for managing Net Promoter Score Program and Business Reviews for your dedicated Customer Portfolio.
Identify (up to) three Customer References and/or Customer Success Stories per quarter. Proactively submit references and success story recommendations to the Granicus Marketing team.
Passionately pursue developments in Granicus product portfolio, as well as SaaS customer-success practices, competitive advancements, and modern engagement trends.
Enthusiastically represent Granicus at internal and external speaking events as a subject-matter expert in our products and respective civic and citizen knowledge pillars.

LeadershipData AnalysisMicrosoft Power BICross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-17

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🔥 Manager, Technical Implementation Services

Posted 2024-10-17

📍 United States, Canada, United Kingdom, India, Armenia, Australia, New Zealand

🔍 Govtech

Over 5 years of experience with building complex queries in SQL.
3-5 years of experience with building and utilizing API calls.
7+ years of experience with implementation setup and configuration.
Experience developing and implementing new technical processes for implementation teams.
5+ year of experience as a business analyst and/or project manager supporting or leading large-scale technology projects.
Experience with Software as a Service (SaaS) strongly preferred.
Excellent problem-solving skills, both technical and relationship-based.

Lead a team of technical resources (development, quality assurance, and solutions architecture).
Identify opportunities to and implement automated processes and refine delivery process.
Serve as an advisor to the customer as they improve their online processes – keeping the citizen experience top-of-mind at every turn.
Continuously refine and improve the way the team delivers digital solutions to the growing customer base.
Identify areas for improvement using data/metrics and implement action plans to address trending issues.
Written and verbal correspondence with clients, serving as a point of escalation when needed.
Lead/mentor and coach staff members.
Look for opportunities to scale efficiencies and new ways of working across multiple projects and markets.
Oversee the execution, delivery, reporting, and contract compliance for the technical delivery of implementation projects in the digital services portfolio.

AWSLeadershipSQLAgileBusiness DevelopmentProduct ManagementQAProduct DevelopmentBusiness development

Posted 2024-10-17

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🔥 SLED Account Executive - Local Government

Posted 2024-10-15

📍 United States, Canada, United Kingdom, India, Armenia, Australia, New Zealand

🧭 Full-Time

🔍 Govtech

Demonstrates a track record of successfully identifying and nurturing sales leads.
Proficiently utilizes CRM software to efficiently track leads and manage opportunities.
Thrives in dynamic environments and adept at managing multiple tasks under tight deadlines.
Possesses exceptional problem-solving skills to tailor solutions to client challenges.
Skilled in navigating complex sales environments with multiple stakeholders.

Drive sales generation and foster market expansion within the designated territory.
Collaborate closely with the Marketing Team to ensure a robust lead pipeline and effective lead nurturing.
Craft and communicate compelling value propositions to prospective clients.
Lead pursuit teams for larger-scale opportunities and guide prospects through the purchasing journey.
Develop and execute a comprehensive sales plan aimed at surpassing predefined sales targets.
Maintain meticulous documentation of all interactions and activities in Salesforce CRM.
Prepare and deliver quarterly business reviews on sales performance and trends.

Business DevelopmentBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-15

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🔥 Support Services Communications Specialist

Posted 2024-10-09

📍 United States, Canada, United Kingdom, India, Armenia, Australia, New Zealand

🔍 Govtech

5+ years of experience in communications, preferably in a technical support or customer support environment.
Proven ability to translate technical concepts into clear, compelling messages for a variety of audiences.
Experience collaborating with cross-functional teams, especially in sales enablement and marketing.
Strong writing, editing, and storytelling skills, with an ability to engage both internal and external stakeholders.
Experience managing communication projects from concept to execution.
Bachelor’s degree in Communications, Public Relations, Marketing, or a related field.

As the Communications Specialist – Technical Support, you will lead communication strategies that showcase the value and technical evolution of our support services.
You'll collaborate closely with internal stakeholders, including Sales Enablement on RFP responses and Marketing on content related to support services and new offerings.
Additionally, you’ll develop cohesive messaging to communicate the benefits of these services to both internal teams and external audiences.
Develop and execute communication plans that promote the value of our Technical Support and Customer Care services.
Ensure alignment with evolving technical advancements.
Produce high-quality content, including newsletters, internal memos, RFP responses, external articles, and social media posts.
Convey the value and enhancements of our support services while developing messaging that highlights innovations.
Monitor and adjust communication strategies based on feedback and metrics.

Communication SkillsCollaboration

Posted 2024-10-09

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🔥 Software Engineering III

Posted 2024-10-03

📍 United States, Canada, United Kingdom, India, Armenia, Australia, New Zealand

🔍 Govtech

Minimum of 4+ years of experience as a .NET Developer.
Proven experience in the full software development lifecycle.
Proficient in C# and .NET framework.
Experience with ASP.NET, MVC, Web API, and other .NET technologies.
Database development skills with SQL Server or other relational databases.
Knowledge of front-end technologies such as HTML, CSS, and JavaScript.
Strong communication skills and the ability to collaborate effectively with cross-functional teams.
Analytical mindset with excellent problem-solving skills.
Experience working in Agile development environments.
Proficient in using version control systems, such as Git.
Willingness to stay updated on industry trends and continuously improve skills.

Learn about and uphold the Development team’s core values: Test-Driven Development, Collective Ownership, Agile Development, and Egoless Programming
Write high-quality software using test-focused practices
Be a core contributor to Granicus's automated testing suites
Develop bug fixes and feature changes for at least one application within the Granicus product suite
Collaborate with your Scrum team, the Development team, and the broader Product Organization
Be a participating member of the broader Granicus technology organization

LeadershipSoftware DevelopmentSQLAgileASP.NETGitHTMLCSSJavascriptC#JavaScriptAsp.NET.NETCommunication Skills

Posted 2024-10-03

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🔥 SLED Account Executive - California

Posted 2024-09-27

📍 California

🧭 Full-Time

🔍 Government Technology Solutions

Proven track record in identifying and nurturing sales leads.
Proficient in using CRM software for tracking and managing opportunities.
Ability to thrive in fast-paced environments and manage multiple priorities.
Client-centric with strong problem-solving skills.
Solution-oriented sales approach with effective communication.
Experience leveraging technology tools for sales enhancement.
Skilled in navigating complex sales environments with multiple stakeholders.
Strong influencing and persuasive communication skills.
Effective in building trust-based relationships.
Forward-thinking with a strategic mindset anticipating market trends.
Strong customer orientation and result focus.
Solid understanding of business principles and market dynamics.

Drive sales generation and market expansion within the designated territory.
Collaborate with the Marketing Team for lead pipeline and nurturing.
Craft and communicate compelling value propositions.
Lead pursuit teams for larger-scale opportunities.
Educate prospects throughout the purchasing journey.
Develop and execute a sales plan to surpass sales targets.
Tailor solutions based on deep customer insights.
Deliver customized presentations on Granicus.
Coordinate internal resources to deliver pitches and proposals.
Oversee all sales activities, from prospecting to contract negotiation.
Actively pursue leads from personal efforts and marketing initiatives.
Assist in formulating sales strategies based on market insights.
Maintain meticulous documentation in Salesforce CRM.
Prepare quarterly business reviews for management.
Be prepared to travel approximately 30% of the time.

Business DevelopmentProduct ManagementBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-27

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🔥 SLED Account Executive - Colorado

Posted 2024-09-27

📍 USA

🧭 Full-Time

🔍 Technology solutions for local government

Demonstrates a track record of identifying and nurturing sales leads.
Proficiently utilizes CRM software for tracking and managing sales processes.
Thrives in fast-paced environments, managing multiple tasks effectively.
Possesses exceptional problem-solving skills with a client-centric approach.
Executes sales processes within a solution-oriented framework.
Leverages technology tools to enhance sales effectiveness.
Skilled in navigating committee-driven sales environments.
Capable of persuasive communication and influencing potential clients.
Skilled in building trust-based relationships and fostering collaboration.
Possesses a strategic mindset and anticipates market trends.
Demonstrates strong customer orientation and result orientation.
Exhibits a strong understanding of business principles and market dynamics.

Drive sales generation and market expansion within the designated territory.
Collaborate closely with the Marketing Team for lead pipeline development.
Craft compelling value propositions for prospective clients.
Facilitate collaborative selling opportunities and lead pursuit teams for larger opportunities.
Guide prospects through the purchasing journey and develop a comprehensive sales plan.
Gain insight into customer requirements and deliver customized presentations.
Coordinate internal resources for compelling pitches and oversee all sales activities.
Pursue leads actively and assist in formulating sales strategies.
Maintain documentation in Salesforce CRM and prepare quarterly business reviews.
Be prepared to travel approximately 30% of the time.

Business DevelopmentBusiness developmentCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-27

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🔥 SLED Account Executive - Texas

Posted 2024-09-27

📍 Texas

🧭 Full-Time

🔍 Technology sales in local government

Proven track record of effective prospecting and opportunity closure.
Proficient in utilizing CRM software for managing sales processes.
Ability to thrive in fast-paced environments while managing multiple priorities.
Strong problem-solving skills focused on client needs.
Solution-oriented sales approach with effective communication skills.
Experience in leveraging technology tools to enhance sales processes.
Skilled in navigating complex sales environments with multiple stakeholders.
Strong interpersonal skills for building trust-based relationships.
Forward-thinking and strategic mindset with market trend awareness.
Strong understanding of business principles and market dynamics.

Drive sales generation and market expansion within the designated territory.
Collaborate closely with the Marketing Team for effective lead nurturing.
Craft compelling value propositions for prospective clients.
Lead pursuit teams for larger opportunities and orchestrate client engagement.
Guide prospects through their purchasing journey and tailor solutions to customer needs.
Deliver customized presentations showcasing Granicus solutions.
Oversee all sales activities, including tracking and contract negotiation.
Maintain documentation in Salesforce CRM.

Business DevelopmentData AnalysisProject CoordinationBusiness developmentData analysisCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-09-27

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🔥 Contracts Specialist

Posted 2024-09-19

📍 United States, Canada, United Kingdom, India, Armenia, Australia, New Zealand

🔍 Govtech

Bachelor’s degree, associates degree or paralegal certificate with 2+ years of experience.
Experience in contracts drafting, customer negotiation or software renewals required.
Expert with Microsoft Word; experience with Salesforce and DocuSign a plus.
Exceptional written and verbal communication skills.
Meticulous attention to detail and ability to manage changing priorities.
Ability to effectively advance multiple simultaneous projects meeting tight deadlines.
Comfortable collaborating with all levels of a professional organization.
Outstanding interpersonal skills, customer service, and communication.
A pragmatic customer-centric attitude, strong problem-solving skills, and cooperative team focus.

Review and negotiate the legal terms of a broad range of standard commercial contracts, including subscription agreements, confidentiality/non-disclosure, software licensing, and consulting agreements.
Analyze, interpret, and summarize agreements and contractual terms in a timely manner, drafting alternative clauses where necessary.
Propose redlines and creative solutions in accordance with Granicus policies and risk tolerance parameters.
Review and respond to contractual terms in requests for proposals and participate in bid response preparation.
Provide responses to requests from internal clients regarding company policies, contractual issues, and risk tolerance.
Escalate legal issues to legal counsel or contract managers for further evaluation or approval.
Identify, report, and escalate business issues and nonstandard terms for review and approval.
Partner with Sales, Renewals, and Customer Success to save any at-risk and late renewals.
Validate and document client entitlements and other contract attributes.
Manage contracting workflow from initial request through to signature.
Manage record keeping for all contract-related correspondence and documentation.
Ensure accurate post-signature processing of orders and contracts.
Participate in new company acquisition integrations and other contracts-related projects as requested by management.

Communication SkillsAnalytical SkillsCollaboration

Posted 2024-09-19

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🔥 Sr. Solutions Advisor (State-level Digital Svc. Delivery & Enablement)

Posted 2024-09-18

📍 United States, Canada, United Kingdom, India, Armenia, Australia, New Zealand

🔍 Digital Services

Proven experience leading digital transformation projects specifically within state government agencies.
In-depth knowledge of state government operations and digital service needs.
Expertise in sales enablement and developing strategies to support sales efforts.
Experience with web and digital technologies for online service delivery.
Exceptional analytical, communication, and leadership skills.

Develop and implement sales enablement strategies with the Sales Operations team.
Conduct win/loss analysis to provide insights for product management.
Operationalize growth opportunities and manage client renewal strategies.
Design and deliver custom solution collateral for state government needs.
Analyze complex issues and build business models to track performance.

LeadershipBusiness DevelopmentProduct ManagementStrategyBusiness developmentAnalytical SkillsCollaboration

Posted 2024-09-18

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Granicus

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