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πŸ”₯ Cloud Support Engineer
Posted about 2 hours ago

πŸ“ South Africa

🧭 Full-Time

🏒 Company: CyberlogicπŸ‘₯ 51-100Cloud Data ServicesConsultingIT ManagementTechnical SupportCloud SecurityInformation TechnologyNetwork SecuritySoftware

  • 3-5 years of experience in an IT Engineering capacity.
  • 2+ years of knowledge and experience with Microsoft 365.
  • 2+ years of knowledge and experience using Infrastructure as Code (IAC).
  • Microsoft AZ-104: Microsoft Azure Administrator.
  • Microsoft AZ-305: Designing Microsoft Azure Infrastructure Solutions.
  • Microsoft AZ-700: Designing and Implementing Microsoft Azure Networking Solutions.
  • Microsoft AZ-140: Configuring and Operating Microsoft Azure Virtual Desktop.
  • Microsoft AZ-500: Microsoft Azure Security Technologies.
  • LPI Certified Kubernetes Administrator (CKA)
  • AWS Certified AWS SysOps Administrator
  • Microsoft AZ-800: Administering Windows Server Hybrid Core Infrastructure
  • Diagnose, troubleshoot and resolve technical issues related to Microsoft Azure solutions.
  • Manage and resolve incidents by adhering to established incident management processes.
  • Manage and maintain Azure subscriptions ensuring proper configuration, security policies, and compliance.
  • Assist customers in managing their public cloud infrastructure resources.
  • Advise customers on security best practices within public cloud platforms.
  • Stay informed about the latest security threats.
  • Implement and enforce security policies and procedures.
  • Utilize scripting languages and automation tools to streamline processes.
  • Provide guidance and mentorship to the wider CSS team members such as the monitoring and Infrastructure support technician staff.
  • Conduct engaging training sessions.
  • Collaborate with internal and cross-functional teams.
  • Co-ordinate with stakeholders to minimize disruptions and maintain service continuity throughout any change process.
  • Participate actively in cross-functional teams, particularly within the professional services department.
  • Establish adherence to internal Key Performance Indicators (KPIs), Operational Level Agreements (OLAs), and external Service Level Agreements (SLAs).
  • Maintain detailed documentation of support activities.
  • Timeous communication with clients and internal stakeholders (e.g. CSMs & SDMs).
  • Compile and Actioning Requests for Change (RFCs) related to public cloud platforms.
  • Contribute to the team's knowledge base.
  • Maintain flexibility and availability to support system upgrades and maintenance activities.
  • Establish flexibility in schedule to accommodate occasional office days when necessary to participate in trainings.
  • Participate in the after-hours standby roster to provide support for select 24/7 clients when needed.
  • Stay updated with the latest advancements in public cloud platforms, technologies, and industry trends.
  • Participate in continuous learning through training, certifications, and self-study.
  • Set and review personal development goals to ensure continuous improvement and growth.

AWSCloud ComputingKubernetesMicrosoft AzureMicrosoft ExchangeREST APICommunication SkillsAnalytical SkillsCI/CDProblem SolvingMentoringLinuxDevOpsTerraformDocumentationNetworkingTeamworkTroubleshootingJSONRisk ManagementTechnical supportScriptingCustomer supportChange Management

Posted about 2 hours ago
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πŸ“ United States

πŸ’Έ 77013.0 - 117001.0 USD per year

πŸ” Claims

🏒 Company: EMC_Careers

  • Five years of experience in claims adjusting, claims special programs, or related experience, including at least three years of experience with state EDI requirements
  • Knowledge of state specific reporting requirements preferred
  • Knowledge in understanding of the EDI Tables and implementation guides at state level
  • Strong knowledge of workers compensation claims processes, claims handling, and workflows
  • Good knowledge of computers
  • Strong investigative and problem-solving abilities
  • Ability to distill and communicate complex issues for technical and non-technical audience
  • Ability to multi-task and prioritize deadlines
  • Strong organizational, written and verbal communication skills
  • Strong attention to detail
  • Strong customer service skills
  • Ability to adhere to high standards of professional conduct and code of ethics
  • Maintains high data quality standards across all projects and initiatives as related to EDI
  • Leads the process of ensuring all state specific requirements are appropriately tracked and implemented with vendor partner and within claims platform
  • Performs thorough verification and validation of data entries to ensure accuracy and completeness
  • Identifies, tracks, and rectifies discrepancies, inconsistencies, and errors in datasets through careful analysis and investigation
  • Utilizes data management tools to conduct data verification processes efficiently
  • Documents and reports findings, issues, and resolutions
  • Maintains daily rejection and error reports to stay informed on the efficiency, timeliness, and accuracy of the claims EDI program
  • Solves reporting errors or state criticisms and respond to inquiries regarding reporting matters
  • Stays updated on industry trends, emerging technologies, and best practices related to data verification and quality assurance
  • Proactively monitors proposed changes from states to their EDI process or order of items to be submitted. Ensures implementation of necessary updates for EMC to remain in compliance
  • Collaborates with internal leadership and IT to monitor timely implementation of required system changes/upgrades, and vendor partners to facilitate data collection, resolve data-related queries and ensure effective use of vendors, communicating updates throughout the process
  • Monitors reporting activity and assists in ensuring the timely completion of action items
  • Monitors states where vendor support is not possible based on state requirements
  • Serves as the primary contact between EMC and vendor as audits occur. Recommends best practices to ensure alignment with state requirements as identified
  • Researches and tracks untimely filings resulting in penalties in multiple jurisdictions
  • Identifies opportunities for process improvement to enhance the efficiency and effectiveness of the EDI workflow
  • Ensures compliance with data reporting requirements set by regulatory agencies, ensures adherence to specific data instructions and standards, and timely submissions
  • Collects, organizes, and analyzes data to report to claims team leadership
  • Researches EDI compliance standards and maintains compliance workflows for all jurisdictions, where applicable
  • Provides training and support to internal users on processes, protocols, proper utilization/efficiency implementation, and systems
  • Participates in continuous improvement and efficiency initiatives aimed at optimizing data verification processes and workflows
  • Maintains relationships with the claims team members and jurisdictional parties to ensure compliance and prompt responses to penalties imposed, where applicable
  • Partners with Quality Assurance and WC Claims leadership to determine if issues persist and if targeted or large scale training is appropriate
  • Supports claim goals by leading, assisting and/or owning a process, special projects and assignments as directed by Claims Leadership

Project ManagementSQLData AnalysisJiraAPI testingCommunication SkillsAnalytical SkillsMicrosoft ExcelCustomer serviceMicrosoft OfficeRESTful APIsAttention to detailOrganizational skillsDocumentationComplianceProblem-solving skillsResearchReportingTrainingWritingData entryData visualizationProcess improvementData modelingData management

Posted about 2 hours ago
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πŸ“ United States of America

🧭 Full-Time

πŸ’Έ 34.32 - 45.76 USD per hour

🏒 Company: rrh

  • AS: Nursing (Required)
  • BLS - Basic Life Support - American Heart Association (AHA)
  • RN - Registered Nurse - New York State Education Department (NYSED)
  • Evenings/Nights (10 hr shifts between 3p and 8a) and every other weekend
  • Promote and restore patients' health by completing the nursing process; collaborating with physicians and multidisciplinary team members; performing various treatment procedures; providing physical, educational and emotional support to patients, friends and families; supervising assigned team members
  • Develop and document individualized care plans customized for each patient’s unique needs, with support from the interdisciplinary health team as needed; maintain effective communication to convey patient health status, treatment plans and progress
  • Demonstrate proficient use of an EHR – including accurate patient and provider documentation and communication
  • Adhere to required department and system protocols, regulations (local, state, federal) and education requirements

Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsMultitaskingDocumentationComplianceInterpersonal skillsAdaptabilityCritical thinkingTeamworkFluency in EnglishVerbal communicationActive listeningStrong work ethic

Posted about 6 hours ago
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πŸ“ Worldwide

πŸ” Trading

  • 3+ years of experience working as a systems analyst in trading within Middle Office/Trading Operations/Reporting
  • Good understanding of different financial instruments (derivatives, equities, etc.)
  • Understanding of BPMN, UML, JSON, XML
  • SQL - analytical queries, joins, ERD diagrams
  • Experience with design mockups (wireframe, Figma, Miro)
  • Strong expertise in various types of documentation, including technical requirements and functional requirements (Jira/Confluence)
  • Active collaboration with architects, and technical specialists; -> Stakeholder analysis, including architects and SME (Subject matter experts)
  • Collection and analysis of business requirements, development, and documentation; -> Requirements elicitation
  • Participation in task setting for the creation of technical specifications; -> Detailed SRS (software requirements specification) preparation, user story writing, diagrams preparation.
  • Organization and oversight of work: requirements management, testing;
  • Analysis of risks and causes of errors during system development;
  • Development and maintenance of up-to-date operational documentation, regulations, and instructions.

SQLBusiness AnalysisData AnalysisKafkaJiraFinancial ManagementMicrosoft ExcelRESTful APIsDocumentationJSONRisk ManagementData visualizationStakeholder managementFinancial analysisData modelingData analyticsConfluenceEnglish communication

Posted about 6 hours ago
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πŸ”₯ Technical Writer IV
Posted about 7 hours ago

πŸ“ United States

🧭 Contract

🏒 Company: Linda Werner & Associates

  • 3+ years of experience in writing, technical documentation, and/or developer outreach for a developer audience.
  • 2+ years of experience with a programming language such as JavaScript, Objective-C, Java, PHP, Python, etc.
  • Proven experience in writing, proofreading, and editing.
  • Experience producing and organizing content with a logical flow.
  • Proficiency with authoring tools and technologies such as XML, HTML, Markdown, and Figma.
  • Experience in programming, using the command line, testing user interfaces, and working with prototype hardware in test environments.
  • Experience meeting multiple deadlines.
  • Create and maintain internal and external documentation for technologies and tools.
  • Work closely with engineering, product, and support teams to ensure the quality, discoverability, and accuracy of the content you create and develop.
  • Design, write, and edit technical and process documentation.
  • Navigate and document content across multiple platforms such as web, iOS, and Android.
  • Create and maintain code sample fragments and sample apps.

PHPPythonFigmaHTMLJavaJavascriptObjective-CAPI testingContent creationContent managementREST APICommunication SkillsAgile methodologiesDocumentationWritingJSONEditingEnglish communication

Posted about 7 hours ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 100000.0 - 170000.0 USD per year

πŸ” Healthcare

🏒 Company: QventusπŸ‘₯ 101-250πŸ’° $85,000,000 Series D 2 months agoArtificial Intelligence (AI)Machine LearningHospitalAnalyticsHealth Care

  • 5+ years of project/program management experience with a comprehensive understanding of the business requirements and technical capabilities needed for an enterprise-wide SaaS implementation.
  • 5 years of professional experience working at a top healthcare consulting firm, digital health company, or health system.
  • 5+ years of experience working cross-functionally with multiple teams, both internally and externally, to manage end-to-end project lifecycles and to drive project milestones to completion.
  • Demonstrated ability to lead and develop staff
  • Experience with technical implementation of healthcare SaaS solutions
  • Knowledge of inpatient metrics, processes, challenges, and solutions; ability to engage in strategic and operational discussions with hospital leaders and surgeons.
  • A track record of applying strong quantitative and analytical skills in prior roles.
  • Prior experience managing projects for hospital systems (e.g. EHR implementations) is required
  • A passion for fixing our healthcare system
  • Skilled at understanding, documenting, and analyzing data using a variety of tools (Data validation dashboards, interpreting JAVA/SQL code, complex Excel functions, etc.)
  • Ability to travel on average 25-30%
  • Develop and manage 3-5 team members.
  • Resolves complex account issues largely independently, but knows when to bring to bear resources from across the organization.
  • Surface risks and advise internal and external leaders on mitigation strategies to drive efficient resolutions
  • Collaborate with Data Engineers, Product Specialists and Client Success Partners throughout each deployment to identify and implement solutions that maximize client value and satisfy client needs
  • Define and manage the implementation timeline for enterprise-wide deployment of Qventus Inpatient Solution
  • Partner with operational and technical client teams to ensure implementation requirements/needs are met
  • Build and manage relationships at multiple levels of client IT teams
  • Act as the primary owner of the implementation for assigned client accounts, operating with a high level of autonomy and accountability while ensuring successful outcomes with minimal oversight
  • Craft, manage and deliver high-impact, visually compelling client communications and presentations.
  • Provide clinical, technical and process expertise into solution design in order to address customer use cases and to deliver results.

Project ManagementSoftware DevelopmentSQLAgileBusiness AnalysisData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipOperations ManagementCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceAgile methodologiesMentoringDocumentationMS OfficeCritical thinkingAccount ManagementTrainingTroubleshootingClient relationship managementBudgetingCross-functional collaborationRisk ManagementData visualizationTeam managementStakeholder managementStrategic thinkingProcess improvementTechnical supportFinancial analysisAnalytical thinkingData modelingChange ManagementSaaSBudget managementPowerPoint

Posted about 16 hours ago
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πŸ“ United States

πŸ’Έ 50000.0 - 55000.0 USD per year

πŸ” SaaS

🏒 Company: TogetherworkπŸ‘₯ 101-250πŸ’° Private 9 months agoSaaSReal EstateSoftware

  • Bachelor’s degree in Information Systems, Business, or equivalent experience.
  • 3+ years of experience in customer support, with demonstrated Tier 2 troubleshooting skills.
  • Strong troubleshooting ability for SaaS applications, integrations, and payment processing systems.
  • Excellent problem-solving skills and a proactive approach to resolving technical issues.
  • Strong written and verbal communication skills.
  • Ability to analyze system behavior and identify underlying technical issues.
  • Experience documenting solutions, workflows, and best practices for internal and external use.
  • Comfortable working across teams, including Product Management, Engineering, and leadership.
  • Ability to manage multiple tasks, prioritize effectively, and work independently.
  • Strong time and project management skills.
  • Ability to remain calm under pressure and adapt to evolving customer needs.
  • Provide Tier 1 customer support via phone and email, ensuring prompt responses and resolution.
  • Meet first-response and resolution time SLAs.
  • Independently troubleshoot advanced technical issues and reduce reliance on escalations.
  • Support payment processing inquiries, including reconciliation, chargebacks, and point-of-sale terminal issues.
  • Be part of the off-hours on-call rotation for evenings, weekends and holidays.
  • Collaborate with Product Management, Engineering, and leadership to resolve complex technical issues.
  • Document solutions for recurring issues and contribute to an internal knowledge base.
  • Assist in user acceptance testing for application releases.
  • Train and educate customers on best practices to increase feature adoption and reduce support dependency.
  • Identify and suggest improvements for internal processes and product functionality based on customer feedback.
  • Proactively diagnose system issues beyond standard troubleshooting, providing in-depth analysis and potential fixes.
  • Act as a technical subject matter expert for internal teams and customers.

SQLAPI testingCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsDocumentationTroubleshootingActive listeningTechnical supportCustomer supportSaaS

Posted about 17 hours ago
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πŸ“ USA, Canada, UK, Italy, Sweden, Spain, Portugal, Netherlands, Singapore, India

πŸ’Έ 149600.0 - 224400.0 AUD per year

πŸ” Industrial Automation

🏒 Company: PhaidraπŸ‘₯ 1-10πŸ’° $25,000,000 Series A over 2 years agoArtificial Intelligence (AI)Industrial AutomationMachine LearningInformation Technology

  • Minimum of 3+ years of technical project management experience.
  • 4-year college degree.
  • Experience working with diverse, remote teams to support enterprise customers.
  • Passion to learn about industrial controls and automation systems, mission critical cooling systems, and AI Machine Learning technology.
  • Ability to learn quickly and explain complex domain specific concepts to non-domain experts.
  • Ability to translate a combination of customer-stated and customer-implied needs into coherent requirement documentation for use by the software development team.
  • Experience with both waterfall and agile scheduling tools.
  • Exceptional verbal, written, organizational, presentation, and communication skills.
  • Act as the project manager in the customization and deployment of the AI Agent for assigned customers. This includes establishing the project schedule, coordinating between internal and external teams, and monitoring progress to fulfil the contract.
  • Serve as the main point of contact for the customer, in collaboration with the Phaidra Solutions Engineer, and act as the go-to expert for customer inquiries, addressing technical challenges, providing insightful recommendations, and leveraging the Phaidra team to ensure an excellent customer experience and complete satisfaction.
  • Effectively communicate and manage at all levels within customer organizations, including executives, optimization and process engineers, operators and technicians.
  • Ensure the Solutions Engineer and Engineering teams have the information needed to customize the AI Agent and data connection for the customer.
  • Understand the customer journey as you help them adopt full autonomous control and expand AI supervisory control to other plants and facilities.
  • Work with our sales team to continuously improve how we set customer expectations in order to deliver a better customer experience.
  • Maintain clear and concise documentation of your projects’ meeting minutes, action items, project risks, and key decisions.
  • Drive continuous improvement by identifying and implementing solutions within customer accounts and streamlining internal onboarding processes, while also representing customer perspectives to provide valuable product feedback and enhance product development.
  • At the conclusion of an AI Agent autonomous install, continue to provide excellent customer service by efficiently resolving product issues, optimizing system configuration, and ensuring all customer goals are met.

Project ManagementAgileArtificial IntelligenceData AnalysisMachine LearningProject CoordinationCommunication SkillsAnalytical SkillsCustomer serviceRESTful APIsOrganizational skillsWritten communicationDocumentationProblem-solving skillsAccount ManagementTroubleshootingActive listeningCross-functional collaborationTechnical supportCustomer Success

Posted about 18 hours ago
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πŸ”₯ Solutions Engineer
Posted about 18 hours ago

πŸ“ UK, Europe, Asia

🧭 Full-Time

πŸ” Blockchain

🏒 Company: Babylon Labs

  • 2+ years of experience as a software/solution/presale engineer in blockchain, with fluency in Go, Rust and/or Solidity.
  • Experience in Bitcoin, Cosmos and/or Ethereum ecosystem.
  • Expertise in building relationships and describing complex technical topics with customers in all roles/levels.
  • Can write effective technical documentation and translate deeply technical concepts into accessible language for diverse audiences.
  • Comfortable with working in an environments where the scope/responsibility can change fast.
  • Engage with external partners to facilitate the integration of Babylon with various blockchains.
  • Collaborate with Babylon core protocol engineers to resolve challenges during the integration and feedback from the external teams.
  • Design secure and scalable solutions for integrating with diverse types of blockchains.
  • Contribute to the development tooling/SDKs for integration.
  • Stay up-to-date with the latest research/developments in the blockchain ecosystems.

Software DevelopmentBlockchainEthereumGitAPI testingGoRustWeb3.jsRESTful APIsDevOpsDocumentationMicroservicesJSON

Posted about 18 hours ago
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πŸ“ United States

🧭 Full-Time

πŸ” Blockchain

🏒 Company: Babylon Labs

  • 3+ years of experience in software engineering
  • 2+ years of DevRel experience in blockchain layer-1 projects
  • Familiar with Cosmos SDK
  • Competent in software development. Can read Golang and Rust code, use CLI tools, deploy blockchain networks.
  • Excellent documentation and technical article writing skills
  • Excellent presentation and public speaking skills
  • Familiar with the BTC developer community
  • Be the technical partner and point-of-contact for teams using Babylon.
  • Enable developers to build successfully on our technology, providing prototypes, code samples, developer guides, and technical support to guide them every step of the way.
  • Lead developer engagement and communications, including updating our community on protocol updates, providing code support, participating in hackathons, and speaking/teaching at virtual and in-person conferences.
  • Synthesize developer feedback into clear technical requirements, and work with the engineering team to improve our products accordingly.

Software DevelopmentBlockchainGoREST APIRustCommunication SkillsProblem SolvingDevOpsPresentation skillsDocumentationTechnical supportSoftware Engineering

Posted about 18 hours ago
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