Customer Success Jobs

Discover remote customer success opportunities worldwide. We've gathered the top positions to help you advance your career.

Customer Success
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πŸ”₯ Customer Success Manager
Posted about 2 hours ago

πŸ“ US, Canada

🧭 Full-Time

πŸ” B2B SaaS solutions for the industrial distribution, wholesale, and manufacturing industries.

🏒 Company: CordanceπŸ‘₯ 51-100SaaSSoftware

  • 3-5 years in customer success, account management, or a related B2B SaaS role.
  • Experience in the distribution or wholesale industry is a plus.
  • Strong communication, problem-solving, and organizational skills.
  • Familiarity with SaaS platforms, CRMs, and SQL preferred.
  • Bachelor's degree preferred but not required.
  • Participate in customer onboarding to ensure successful implementation and early adoption.
  • Drive customer engagement through regular check-ins, usage monitoring, and proactive issue resolution.
  • Manage renewals and mitigate churn risk while identifying upsell and cross-sell opportunities.
  • Educate customers on product features, updates, and best practices.
  • Collaborate with sales, support, product, and marketing teams to enhance customer experience.
  • Track and report key metrics like NRR, churn, customer health, and satisfaction.

SQLAccount ManagementCustomer SuccessSaaS

Posted about 2 hours ago
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πŸ“ USA or Canada

πŸ” Medical Device Technology

🏒 Company: AcuityMDπŸ‘₯ 51-100πŸ’° $45,000,000 Series B 8 months agomHealthMedical DeviceInformation TechnologyHealth Care

  • 2-4 years of experience supporting post-sale Go-to-Market teams.
  • Excellent relationship-building and stakeholder management skills.
  • Experience with CRMs (Salesforce, Hubspot, Zoho, etc.).
  • Experience with customer success platforms (Gainsight, Planhat, Churnzero, etc.).
  • Experience with project management platforms (RocketLane, Bigtime, Kantata, etc.).
  • Familiarity with tools like Gong, LinkedIn Sales Navigator, ZoomInfo, etc.
  • Proficiency in Google Sheets, Google Slides, and Microsoft Excel.
  • Strong project management, prioritization, and execution skills.
  • Data-driven mindset for analysis and insights generation.
  • Ability to thrive in a fast-paced environment.
  • Analyze and report on customer success metrics like health scores and retention rates.
  • Implement operational processes to enhance CS team efficiency in onboarding and account renewals.
  • Collaborate with CSMs for operational improvements and automate workflows.
  • Identify trends and risks from customer data for proactive engagement.
  • Assist in customer success program design to optimize renewals and satisfaction.
  • Create dashboards and reporting tools for CS leadership.
  • Support Professional Services by analyzing project delivery metrics.
  • Streamline service delivery processes to enhance outcomes.
  • Identify inefficiencies in professional services workflows.
  • Support resource management strategy development.
  • Monitor KPIs for Professional Services team.
  • Optimize the use of the PSA platform.
  • Map customer interactions to improve post-sale processes.
  • Ensure alignment between Customer Success, Professional Services, and other internal teams.
  • Document and optimize transitions between Sales, Professional Services, and Customer Success.
  • Lead initiatives for technology integration to improve workflows.
  • Design and execute training programs to enhance operational capabilities.

Project ManagementData AnalysisMicrosoft ExcelCross-functional collaborationData visualizationCRMCustomer Success

Posted about 3 hours ago
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πŸ“ United States

🧭 Full-Time

πŸ’Έ 106000.0 - 133000.0 USD per year

πŸ” SaaS / Technology

🏒 Company: TailscaleπŸ‘₯ 51-100πŸ’° $100,480,659 Series B almost 3 years agoInfrastructureInformation TechnologyCyber SecurityNetwork Security

  • 3-4+ years in a customer success, customer service, or account management role, ideally within a SaaS company.
  • Comfort with automated and one-to-many engagement strategies.
  • Strong written and verbal communication skills across various channels.
  • Passion for helping customers and understanding the value of the customer journey.
  • Familiarity with customer success, support, and reporting tools like Jira, Salesforce, Grafana, Looker.
  • Experience in a remote-first environment with asynchronous communication.
  • Ability to take initiative and work independently while managing a large volume of accounts.
  • Develop and implement programmatic onboarding experiences that help customers quickly connect.
  • Conduct one-to-many customer outreach to ensure customers progress towards key milestones.
  • Identify gaps in self-help resources and create help docs, videos, and tutorials.
  • Use data and tools to track customer engagement, identify issues, and proactively reach out to at-risk customers.
  • Collaborate with Product, Engineering, Sales, and Support to share customer feedback and drive improvements.
  • Leverage automation tools for timely communication and updates for customer success.
  • Track and report on customer success metrics to contribute to continuous improvement.
  • Serve as the voice of the customer within the organization.

SalesforceJiraGrafanaCustomer SuccessSaaS

Posted about 4 hours ago
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πŸ“ United States, Canada

🧭 Full-Time

πŸ” Software

🏒 Company: VERSES

  • Bachelor’s degree in Business, Computer Science, Data Science, or a related field (or equivalent work experience).
  • 2+ years of experience in Customer Success, Account Management, or a related customer-facing role within the software industry.
  • Experience with AI or machine learning products is strongly preferred.
  • Basic understanding of AI/ML concepts, inference models, and statistical computing.
  • Familiarity with SaaS platforms, data analytics tools, and CRM systems (e.g., Salesforce, Gainsight, HubSpot).
  • Basic programming or scripting experience in Python.
  • Strong communication and interpersonal skills.
  • Ability to explain complex AI concepts in simple terms.
  • Strong presentation and training skills for customer engagement.
  • Detail-oriented with strong project management skills.
  • Proactive approach to problem-solving in fast-paced environments.
  • Empathetic and customer-centric mentality.
  • Self-motivated, collaborative team player.
  • Guide new customers through the setup and implementation of the software platform.
  • Develop and deliver tailored training sessions, webinars, and documentation.
  • Serve as the primary contact for customer inquiries, concerns, and feature requests.
  • Conduct regular check-ins to monitor performance and proactively address challenges.
  • Analyze product usage data to recommend best practices for increased engagement.
  • Develop success plans with customers aligned to their business objectives.
  • Provide ongoing support for product adoption and leverage platform use cases.
  • Communicate customer feedback and trends to shape the product roadmap.
  • Track and report on customer health metrics, including adoption rates and NPS.
  • Maintain account records in the CRM platform, updating customer status regularly.

PythonMachine LearningCRMData analyticsCustomer SuccessSaaS

Posted about 4 hours ago
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πŸ“ United States & Canada

🧭 Full-Time

πŸ’Έ 78000.0 - 100000.0 USD per year

πŸ” Business phone software / VoIP

🏒 Company: OpenPhoneπŸ‘₯ 51-100πŸ’° $40,000,000 Series B almost 3 years agoProductivity ToolsMessagingB2BCollaborationSoftware

  • At least 2-3 years of experience in a customer-facing role, preferably in customer success or growth.
  • Analytical and experimental mindset with the ability to measure results.
  • Exceptional project management skills to handle multiple onboarding programs.
  • Empathetic, customer-centric approach with a focus on client experience.
  • Confident and patient communication skills, sensitive to customer needs.
  • Creative and proactive problem-solving abilities.
  • Hands-on experience with email automation, webinars, and in-app messaging tools.
  • Technical aptitude to understand software functionality and troubleshoot issues.
  • Deliver high-touch and scaled onboarding experiences to activate admins and end users, ensuring they confidently adopt OpenPhone.
  • Leverage account and user level data to segment customers and personalize engagement.
  • Implement automated, proactive touchpoints across different channels to scale onboarding strategies.
  • Customize implementation plans for key accounts based on customer requirements.
  • Ensure a seamless Sales-to-CS handoff by aligning on customer goals and providing clear onboarding expectations.
  • Work closely with CS team members to define gaps in customer training content.
  • Iterate and improve onboarding processes based on learnings and account data.
  • Consolidate and share customer feedback cross-functionally.
  • Become a product expert to optimize customer workflows.

Project ManagementData AnalysisTroubleshootingCustomer Success

Posted about 5 hours ago
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πŸ“ USA, Kenya, Malaysia, Netherlands, Canada

🧭 Full-Time

πŸ” SaaS sustainability

  • Excellent oral and written communication skills in Korean and English.
  • A University, College and/or Post Graduate Certificate in a related area of study or equal working experience.
  • Minimum of 3 years related work experience in customer success, project management, or consulting roles.
  • Working knowledge of consultative customer management and/or project management roles.
  • Experience in a technology/SaaS or Professional Services organization is considered an asset.
  • Solid interpersonal skills for building stable relationships.
  • Solid Microsoft Excel skills for data management and analysis.
  • Excellent time management and organizational skills.
  • Strong desire to learn and stay updated with changing regulations.
  • Professionally mature, emotionally intelligent, and a team player.
  • Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the customer lifecycle.
  • Define compliance programs from start to finish and work with Program Support teams to execute tasks.
  • Manage the client relationship and lifetime value of each assigned account.
  • Lead high-level strategic planning sessions with customers and conduct program reviews.
  • Analyze program results and identify strategies for improvement.
  • Identify client goals and success metrics, ensuring quality product configuration.
  • Support the Sales team in ongoing renewal management.
  • Take on special projects to enhance customer success management processes.
  • Coordinate user permissions in the Assent platform.
  • Advocate for client success and collaborate with internal teams.

Project ManagementSQLData AnalysisMicrosoft ExcelCustomer SuccessSaaS

Posted about 23 hours ago
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πŸ“ United States

🧭 Full-Time

πŸ” SaaS

🏒 Company: Apollo.ioπŸ‘₯ 501-1000πŸ’° $100,000,000 Series D over 1 year agoSoftware Development

  • Data-driven mindset with a focus on customer success.
  • Strong relationship management capabilities.
  • Ability to collaborate across departments to optimize customer experience.
  • Experience in proactive communication and risk mitigation.
  • Skills in identifying upsell and cross-sell opportunities.
  • Teach Apollo’s full product suite to customers, ensuring successful implementation.
  • Provide proactive coaching sessions and training quarterly.
  • Establish strong relationships with decision makers and stakeholders monthly.
  • Translate product usage data into actionable insights.
  • Maintain a <6hr SLA to customer inquiries.
  • Understand customer health scoring and risk management.
  • Develop expansion plans with Account Manager.
  • Partner for Executive Business Reviews quarterly.

Account ManagementCustomer SuccessSaaS

Posted 1 day ago
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πŸ“ Germany, India

🧭 Full-Time

πŸ” Customer relationship management (CRM) software

🏒 Company: HubSpotπŸ‘₯ 1001-5000πŸ’° $35,000,000 Series E over 12 years agoπŸ«‚ Last layoff about 1 year agoSaaSAnalyticsMarketingCopywritingSocial Media

  • Advanced level in English and Spanish required.
  • Prior experience with sales or account management teams.
  • Experience working with small business owners and marketers.
  • A verifiable track record of consistently meeting and exceeding revenue goals.
  • Firm grasp of sales, consultative skills, problem-solving, and issue resolution.
  • Clear and articulate communication skills for effective phone conversations.
  • Phenomenal organizational skills.
  • Ability to thrive in a fast-paced environment.
  • Knowledge of Inbound Marketing is a plus.
  • Strong SaaS business acumen is a plus.
  • Experience with marketing automation software is a plus.
  • Be the primary contact and advocate for approximately 140 medium-sized business customers.
  • Become an expert in Inbound Marketing and serve as the trusted marketing advisor.
  • Maintain a revenue base by managing account retention and renewal.
  • Drive upgrade revenue through new product features and expanded usage.
  • Collaborate with the team to develop strategies for scale and growth.

Account ManagementSales experienceCustomer Success

Posted 1 day ago
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πŸ” SaaS

  • Strong relationship management and communication skills.
  • Proven understanding of customer health scoring and risk management.
  • Ability to analyze customer data for actionable insights.
  • Experience in fostering cross-functional collaboration.
  • Familiarity with customer success tools like Apollo, Salesforce, etc.
  • Teach Apollo's product suite to ~80 customers and help implement tools addressing their goals.
  • Optimize customer experience with proactive coaching and quarterly training.
  • Establish relationships with clients through monthly meetings.
  • Translate customer product usage data into actionable advice.
  • Maintain a SLA of <6 hours on customer inquiries.
  • Proactively manage customer health scoring and develop expansion plans.
  • Collaborate with Account Managers for upsell opportunities and Executive Business Reviews.
Posted 1 day ago
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πŸ“ AMER, LATAM

πŸ” SaaS

NOT STATED
  • Manage a large portfolio of customers in AMER and LATAM.
  • Drive use case adoption and expand customer base through consultations and outreach.
  • Contribute to outreach campaigns to key contacts.
  • Serve as product ambassador to improve customer workflows.
  • Identify strategic customers for engagement and seat expansion.
  • Proactively help customers realize value from Apollo.

Project ManagementData AnalysisCross-functional collaborationSales experienceRisk ManagementCustomer Success

Posted 1 day ago
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