Customer Success Jobs

Discover remote customer success opportunities worldwide. We've gathered the top positions to help you advance your career.

Customer Success

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352 jobs found.

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🔥 Jr. Customer Success Manager

Posted about 4 hours ago

📍 Argentina

🧭 Full-Time

🔍 Customer Success

🏢 Company: Finalis👥 101-250💰 $10,700,000 Seed over 2 years agoFinancial Services Information Technology FinTech

🔧 Requirements

2+ years of experience as a customer success manager
Proficient in Google Workspace
Experience with Salesforce and Asana (bonus)

💡 Responsibilities

Manage client onboarding and training
Track customer satisfaction metrics
Develop case studies with customer references

Data Analysis Salesforce Customer Success

Posted about 4 hours ago

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🔥 L1 Customer Success Officer

Posted about 5 hours ago

📍 Mexico

🧭 Full-Time

🔍 Customer Support

🔧 Requirements

3+ years experience in a support or customer service role
Previous experience in Zendesk or similar tools
Excellent decision-making skills and courtesy
Ability to adapt to changing technologies
Experience with web-based or SaaS products
Excellent English in both written and verbal communication
Remote working experience

💡 Responsibilities

Respond to Level 1 enquiries via Zendesk Support System
Engage with customers to identify needs and present solutions
Assist in troubleshooting using product knowledge
Escalate higher level issues as needed
Participate in internal discussions and feedback sessions

Customer service Fluency in English Troubleshooting SaaS

Posted about 5 hours ago

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🔥 Customer Success Manager

Posted about 8 hours ago

📍 USA

🧭 Full-Time

🔍 Cybersecurity SaaS

🏢 Company: Immersive Labs

🔧 Requirements

3-5 years experience in customer success management or account management
Exceptional planning and communication skills
Experience in implementing customer solutions
Project management experience
Experience in cybersecurity is a plus

💡 Responsibilities

Partner with customers for onboarding and agree on outcomes
Train clients on product suite usage
Set customer strategies and measure success
Collaborate with professional services and support teams
Identify upsell and cross-sell opportunities

Project Management Cybersecurity Customer Success SaaS

Posted about 8 hours ago

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🔥 Field Customer Success Manager - French speaking (Brussels Region)

Posted about 8 hours ago

📍 Belgium

🧭 Full-Time

🔍 Digital Services in Hair and Beauty

🏢 Company: Treatwell👥 501-1000 Internet Beauty

🔧 Requirements

Experience in consultative sales and account management
Fluency in French and English
Strong background in phone-based communication

💡 Responsibilities

Ensure a smooth onboarding process for new salons
Guide salons that want to end the partnership
Build strong relationships with salon partners

Account Management Fluency in English Relationship management Customer Success

Posted about 8 hours ago

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🔥 Strategic Customer Success Manager - EMEA

Posted about 9 hours ago

📍 United Kingdom, Portugal

🧭 Full-Time

🔍 SaaS B2B

🏢 Company: Maze👥 101-250💰 $40,000,000 Series B over 2 years agoComputer Product Design Usability Testing Product Research SaaS Analytics Software

🔧 Requirements

Minimum 5 years in a customer-facing role in SaaS B2B
Experience engaging with senior leadership
Ability to analyze customer data for actionable insights
Hands-on experience with customer success platforms

💡 Responsibilities

Build deep, trusted relationships with strategic customers
Champion the adoption of Maze solutions
Conduct regular Business Reviews
Provide strategic guidance to C-level executives
Serve as the voice of the customer within Maze
Identify challenges and provide scalable solutions
Partner with Account Executives and Account Managers for renewals

Data Analysis Salesforce Analytical Skills Problem Solving Cross-functional collaboration Customer Success SaaS

Posted about 9 hours ago

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🔥 Senior Customer Success Operations Manager

Posted about 9 hours ago

📍 United States, Canada, United Kingdom, Portugal

🧭 Full-Time

🔍 UX Research

🏢 Company: Maze👥 101-250💰 $40,000,000 Series B over 2 years agoComputer Product Design Usability Testing Product Research SaaS Analytics Software

🔧 Requirements

3+ years of experience as a CS Ops Manager or Programs Manager and have previously designed and executed on an end-to-end CS Ops program
Data fluency and are familiar with tools like Omni, Looker, Salesforce, and Excel or similar
Acted as the Admin of a Customer Success tool like ChurnZero, Gainsight, or similar
Familiar with CS strategies that will inform how you develop playbooks and other relevant assets for various customer segments
Can collaborate well cross-functionally to support the CS team and complement business operations

💡 Responsibilities

Work closely with the Manager, Customer Success Scale Programs to co-design the Customer Success journey and build automated customer touchpoints, including emails and webinars
Own CS tooling administration, which includes creating dashboards, alerts and playbooks to create account health visibility and scale CSM efforts
Create and maintain customer-facing documents related to onboarding, CBRs, renewals, and success planning to increase CSM efficiency and consistency
Collaborate with the business operations team to track indicators of risk, renewal and upsell and analyze data to provide recommendations
Maintain data hygiene in CS tooling and ensure data alignment across go-to-market toolset

SQL Data Analysis Salesforce Product Operations Tableau Business Operations Analytical Skills Customer service RESTful APIs Account Management Reporting Cross-functional collaboration Data entry Data visualization CRM Data modeling Data management Customer support Customer Success SaaS

Posted about 9 hours ago

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🔥 Customer Success Manager (Remote)

Posted about 9 hours ago

📍 United States, Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Percona

🔧 Requirements

3+ years of Account Management/Sales/Customer Success experience
Strong understanding of customer success strategies
Excellent English communication skills
Knowledge of Salesforce and marketing tools

💡 Responsibilities

Achieve renewal and expansion targets
Negotiate expansion opportunities
Analyze customer engagement for forecasts
Lead remote client meetings
Work cross-functionally with various teams
Drive customer adoption and success

Salesforce Negotiation Account Management Sales experience Customer Success

Posted about 9 hours ago

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🔥 Customer Success Manager (UK) (Remote)

Posted about 10 hours ago

📍 United Kingdom

🧭 Full-Time

🔍 SaaS

🏢 Company: AuditBoard

🔧 Requirements

3+ years of experience in audit, risk management, compliance, or consulting
Experience in GRC frameworks and tools
1+ years with AuditBoard modules (preferred)
Exceptional communication and relationship-building skills
Familiarity with customer success tools (a plus)
Fluency in English and German

💡 Responsibilities

Develop and maintain strong customer relationships
Stay updated on product features and updates
Proactively resolve customer issues
Collect customer feedback for product improvements
Conduct training sessions for customers
Maximize customer retention and account expansion

Fluency in English Relationship management Customer Success

Posted about 10 hours ago

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🔥 Customer Success Manager (Remote)

Posted about 10 hours ago

📍 United States, Canada

🧭 Full-Time

🔍 Customer Success

🏢 Company: AuditBoard

🔧 Requirements

3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment.
Proven experience in audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise-level challenges and driving customer outcomes (preferred)
1+ years of hands-on experience with AuditBoard modules, data load processes, and advanced configurations (preferred).
Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
Possess the ability to interface with C-level executives to drive program strategy and ROI
Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.
Willingness and ability to travel within the U.S. and Canada as needed.

💡 Responsibilities

Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
Stay abreast of product updates and features, providing customers with insights on how to leverage our solutions to meet their unique needs.
Proactively identify and address customer issues, collaborating with internal teams to ensure swift and effective problem resolution.
Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)
Collaborate with customers to maximize the value they derive from our products/services, ensuring that our solutions continue to meet and exceed their expectations over time. Devote efforts to ensuring high customer satisfaction and loyalty, developing strategies to minimize churn, and fostering long-term relationships with our clients.
Identify and execute opportunities for account expansion, whether through upselling or cross-selling additional products or services, providing customers with a comprehensive and integrated solution to meet their needs.

SQL Salesforce Communication Skills Analytical Skills Problem Solving Customer service RESTful APIs Compliance MS Office Account Management Training Client relationship management Relationship management Risk Management Stakeholder management Customer support Customer Success SaaS PowerPoint

Posted about 10 hours ago

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🔥 Senior Customer Success Manager (EMEA)

Posted about 11 hours ago

📍 England

🧭 Full-Time

🔍 Software Development

🏢 Company: Docker👥 251-500💰 $105,000,000 Series C almost 3 years agoDeveloper Tools Developer Platform Information Technology Software

🔧 Requirements

5+ years experience as Enterprise Account Executive or Customer Success Manager
Proven track record with executive-level stakeholders
Experience working with technical products

💡 Responsibilities

Set client vision and strategy
Manage client communications
Run account reviews
Educate clients on product roadmap
Identify accounts likely to churn
Address client issues

Cloud Computing Account Management Stakeholder management Technical support Customer Success SaaS

Posted about 11 hours ago

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