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Customer Success Jobs

Discover remote customer success opportunities worldwide. We've gathered the top positions to help you advance your career.

Customer Success
376 jobs found. to receive daily emails with new job openings that match your preferences.
376 jobs found.

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🔥 Customer Success Manager
Posted about 2 hours ago

📍 US, Canada

🧭 Full-Time

🔍 B2B SaaS solutions for the industrial distribution, wholesale, and manufacturing industries.

🏢 Company: Cordance👥 51-100SaaSSoftware

  • 3-5 years in customer success, account management, or a related B2B SaaS role.
  • Experience in the distribution or wholesale industry is a plus.
  • Strong communication, problem-solving, and organizational skills.
  • Familiarity with SaaS platforms, CRMs, and SQL preferred.
  • Bachelor's degree preferred but not required.
  • Participate in customer onboarding to ensure successful implementation and early adoption.
  • Drive customer engagement through regular check-ins, usage monitoring, and proactive issue resolution.
  • Manage renewals and mitigate churn risk while identifying upsell and cross-sell opportunities.
  • Educate customers on product features, updates, and best practices.
  • Collaborate with sales, support, product, and marketing teams to enhance customer experience.
  • Track and report key metrics like NRR, churn, customer health, and satisfaction.

SQLAccount ManagementCustomer SuccessSaaS

Posted about 2 hours ago
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🔥 Sr. Analyst, Customer Success Operations
Posted about 3 hours ago

📍 USA or Canada

🔍 Medical Device Technology

🏢 Company: AcuityMD👥 51-100💰 $45,000,000 Series B 8 months agomHealthMedical DeviceInformation TechnologyHealth Care

  • 2-4 years of experience supporting post-sale Go-to-Market teams.
  • Excellent relationship-building and stakeholder management skills.
  • Experience with CRMs (Salesforce, Hubspot, Zoho, etc.).
  • Experience with customer success platforms (Gainsight, Planhat, Churnzero, etc.).
  • Experience with project management platforms (RocketLane, Bigtime, Kantata, etc.).
  • Familiarity with tools like Gong, LinkedIn Sales Navigator, ZoomInfo, etc.
  • Proficiency in Google Sheets, Google Slides, and Microsoft Excel.
  • Strong project management, prioritization, and execution skills.
  • Data-driven mindset for analysis and insights generation.
  • Ability to thrive in a fast-paced environment.
  • Analyze and report on customer success metrics like health scores and retention rates.
  • Implement operational processes to enhance CS team efficiency in onboarding and account renewals.
  • Collaborate with CSMs for operational improvements and automate workflows.
  • Identify trends and risks from customer data for proactive engagement.
  • Assist in customer success program design to optimize renewals and satisfaction.
  • Create dashboards and reporting tools for CS leadership.
  • Support Professional Services by analyzing project delivery metrics.
  • Streamline service delivery processes to enhance outcomes.
  • Identify inefficiencies in professional services workflows.
  • Support resource management strategy development.
  • Monitor KPIs for Professional Services team.
  • Optimize the use of the PSA platform.
  • Map customer interactions to improve post-sale processes.
  • Ensure alignment between Customer Success, Professional Services, and other internal teams.
  • Document and optimize transitions between Sales, Professional Services, and Customer Success.
  • Lead initiatives for technology integration to improve workflows.
  • Design and execute training programs to enhance operational capabilities.

Project ManagementData AnalysisMicrosoft ExcelCross-functional collaborationData visualizationCRMCustomer Success

Posted about 3 hours ago
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🔥 Customer Success Manager, Scaled
Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 106000.0 - 133000.0 USD per year

🔍 SaaS / Technology

🏢 Company: Tailscale👥 51-100💰 $100,480,659 Series B almost 3 years agoInfrastructureInformation TechnologyCyber SecurityNetwork Security

  • 3-4+ years in a customer success, customer service, or account management role, ideally within a SaaS company.
  • Comfort with automated and one-to-many engagement strategies.
  • Strong written and verbal communication skills across various channels.
  • Passion for helping customers and understanding the value of the customer journey.
  • Familiarity with customer success, support, and reporting tools like Jira, Salesforce, Grafana, Looker.
  • Experience in a remote-first environment with asynchronous communication.
  • Ability to take initiative and work independently while managing a large volume of accounts.
  • Develop and implement programmatic onboarding experiences that help customers quickly connect.
  • Conduct one-to-many customer outreach to ensure customers progress towards key milestones.
  • Identify gaps in self-help resources and create help docs, videos, and tutorials.
  • Use data and tools to track customer engagement, identify issues, and proactively reach out to at-risk customers.
  • Collaborate with Product, Engineering, Sales, and Support to share customer feedback and drive improvements.
  • Leverage automation tools for timely communication and updates for customer success.
  • Track and report on customer success metrics to contribute to continuous improvement.
  • Serve as the voice of the customer within the organization.

SalesforceJiraGrafanaCustomer SuccessSaaS

Posted about 4 hours ago
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🔥 Sr. Customer Success Specialist
Posted about 4 hours ago

📍 United States, Canada

🧭 Full-Time

🔍 Software

🏢 Company: VERSES

  • Bachelor’s degree in Business, Computer Science, Data Science, or a related field (or equivalent work experience).
  • 2+ years of experience in Customer Success, Account Management, or a related customer-facing role within the software industry.
  • Experience with AI or machine learning products is strongly preferred.
  • Basic understanding of AI/ML concepts, inference models, and statistical computing.
  • Familiarity with SaaS platforms, data analytics tools, and CRM systems (e.g., Salesforce, Gainsight, HubSpot).
  • Basic programming or scripting experience in Python.
  • Strong communication and interpersonal skills.
  • Ability to explain complex AI concepts in simple terms.
  • Strong presentation and training skills for customer engagement.
  • Detail-oriented with strong project management skills.
  • Proactive approach to problem-solving in fast-paced environments.
  • Empathetic and customer-centric mentality.
  • Self-motivated, collaborative team player.
  • Guide new customers through the setup and implementation of the software platform.
  • Develop and deliver tailored training sessions, webinars, and documentation.
  • Serve as the primary contact for customer inquiries, concerns, and feature requests.
  • Conduct regular check-ins to monitor performance and proactively address challenges.
  • Analyze product usage data to recommend best practices for increased engagement.
  • Develop success plans with customers aligned to their business objectives.
  • Provide ongoing support for product adoption and leverage platform use cases.
  • Communicate customer feedback and trends to shape the product roadmap.
  • Track and report on customer health metrics, including adoption rates and NPS.
  • Maintain account records in the CRM platform, updating customer status regularly.

PythonMachine LearningCRMData analyticsCustomer SuccessSaaS

Posted about 4 hours ago
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🔥 Customer Success Manager, Onboarding
Posted about 5 hours ago

📍 United States & Canada

🧭 Full-Time

💸 78000.0 - 100000.0 USD per year

🔍 Business phone software / VoIP

🏢 Company: OpenPhone👥 51-100💰 $40,000,000 Series B almost 3 years agoProductivity ToolsMessagingB2BCollaborationSoftware

  • At least 2-3 years of experience in a customer-facing role, preferably in customer success or growth.
  • Analytical and experimental mindset with the ability to measure results.
  • Exceptional project management skills to handle multiple onboarding programs.
  • Empathetic, customer-centric approach with a focus on client experience.
  • Confident and patient communication skills, sensitive to customer needs.
  • Creative and proactive problem-solving abilities.
  • Hands-on experience with email automation, webinars, and in-app messaging tools.
  • Technical aptitude to understand software functionality and troubleshoot issues.
  • Deliver high-touch and scaled onboarding experiences to activate admins and end users, ensuring they confidently adopt OpenPhone.
  • Leverage account and user level data to segment customers and personalize engagement.
  • Implement automated, proactive touchpoints across different channels to scale onboarding strategies.
  • Customize implementation plans for key accounts based on customer requirements.
  • Ensure a seamless Sales-to-CS handoff by aligning on customer goals and providing clear onboarding expectations.
  • Work closely with CS team members to define gaps in customer training content.
  • Iterate and improve onboarding processes based on learnings and account data.
  • Consolidate and share customer feedback cross-functionally.
  • Become a product expert to optimize customer workflows.

Project ManagementData AnalysisTroubleshootingCustomer Success

Posted about 5 hours ago
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🔥 Customer Success Manager - Korean Language
Posted about 23 hours ago

📍 USA, Kenya, Malaysia, Netherlands, Canada

🧭 Full-Time

🔍 SaaS sustainability

  • Excellent oral and written communication skills in Korean and English.
  • A University, College and/or Post Graduate Certificate in a related area of study or equal working experience.
  • Minimum of 3 years related work experience in customer success, project management, or consulting roles.
  • Working knowledge of consultative customer management and/or project management roles.
  • Experience in a technology/SaaS or Professional Services organization is considered an asset.
  • Solid interpersonal skills for building stable relationships.
  • Solid Microsoft Excel skills for data management and analysis.
  • Excellent time management and organizational skills.
  • Strong desire to learn and stay updated with changing regulations.
  • Professionally mature, emotionally intelligent, and a team player.
  • Develop and nurture lasting relationships with customers, serving as a trusted advisor throughout the customer lifecycle.
  • Define compliance programs from start to finish and work with Program Support teams to execute tasks.
  • Manage the client relationship and lifetime value of each assigned account.
  • Lead high-level strategic planning sessions with customers and conduct program reviews.
  • Analyze program results and identify strategies for improvement.
  • Identify client goals and success metrics, ensuring quality product configuration.
  • Support the Sales team in ongoing renewal management.
  • Take on special projects to enhance customer success management processes.
  • Coordinate user permissions in the Assent platform.
  • Advocate for client success and collaborate with internal teams.

Project ManagementSQLData AnalysisMicrosoft ExcelCustomer SuccessSaaS

Posted about 23 hours ago
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🔥 Customer Success Manager, Mid-Market
Posted 1 day ago

📍 United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Apollo.io👥 501-1000💰 $100,000,000 Series D over 1 year agoSoftware Development

  • Data-driven mindset with a focus on customer success.
  • Strong relationship management capabilities.
  • Ability to collaborate across departments to optimize customer experience.
  • Experience in proactive communication and risk mitigation.
  • Skills in identifying upsell and cross-sell opportunities.
  • Teach Apollo’s full product suite to customers, ensuring successful implementation.
  • Provide proactive coaching sessions and training quarterly.
  • Establish strong relationships with decision makers and stakeholders monthly.
  • Translate product usage data into actionable insights.
  • Maintain a <6hr SLA to customer inquiries.
  • Understand customer health scoring and risk management.
  • Develop expansion plans with Account Manager.
  • Partner for Executive Business Reviews quarterly.

Account ManagementCustomer SuccessSaaS

Posted 1 day ago
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🔥 Customer Success Manager, 1:Few
Posted 1 day ago

📍 Germany, India

🧭 Full-Time

🔍 Customer relationship management (CRM) software

🏢 Company: HubSpot👥 1001-5000💰 $35,000,000 Series E over 12 years ago🫂 Last layoff about 1 year agoSaaSAnalyticsMarketingCopywritingSocial Media

  • Advanced level in English and Spanish required.
  • Prior experience with sales or account management teams.
  • Experience working with small business owners and marketers.
  • A verifiable track record of consistently meeting and exceeding revenue goals.
  • Firm grasp of sales, consultative skills, problem-solving, and issue resolution.
  • Clear and articulate communication skills for effective phone conversations.
  • Phenomenal organizational skills.
  • Ability to thrive in a fast-paced environment.
  • Knowledge of Inbound Marketing is a plus.
  • Strong SaaS business acumen is a plus.
  • Experience with marketing automation software is a plus.
  • Be the primary contact and advocate for approximately 140 medium-sized business customers.
  • Become an expert in Inbound Marketing and serve as the trusted marketing advisor.
  • Maintain a revenue base by managing account retention and renewal.
  • Drive upgrade revenue through new product features and expanded usage.
  • Collaborate with the team to develop strategies for scale and growth.

Account ManagementSales experienceCustomer Success

Posted 1 day ago
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🔥 Customer Success Manager, Mid-Market
Posted 1 day ago

🔍 SaaS

  • Strong relationship management and communication skills.
  • Proven understanding of customer health scoring and risk management.
  • Ability to analyze customer data for actionable insights.
  • Experience in fostering cross-functional collaboration.
  • Familiarity with customer success tools like Apollo, Salesforce, etc.
  • Teach Apollo's product suite to ~80 customers and help implement tools addressing their goals.
  • Optimize customer experience with proactive coaching and quarterly training.
  • Establish relationships with clients through monthly meetings.
  • Translate customer product usage data into actionable advice.
  • Maintain a SLA of <6 hours on customer inquiries.
  • Proactively manage customer health scoring and develop expansion plans.
  • Collaborate with Account Managers for upsell opportunities and Executive Business Reviews.
Posted 1 day ago
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🔥 Scaled Customer Success Manager
Posted 1 day ago

📍 AMER, LATAM

🔍 SaaS

NOT STATED
  • Manage a large portfolio of customers in AMER and LATAM.
  • Drive use case adoption and expand customer base through consultations and outreach.
  • Contribute to outreach campaigns to key contacts.
  • Serve as product ambassador to improve customer workflows.
  • Identify strategic customers for engagement and seat expansion.
  • Proactively help customers realize value from Apollo.

Project ManagementData AnalysisCross-functional collaborationSales experienceRisk ManagementCustomer Success

Posted 1 day ago
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