Customer Success Manager

Posted about 22 hours agoViewed

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💎 Seniority level: Middle, 3-5 years

📍 Location: USA

🔍 Industry: Cybersecurity SaaS

🏢 Company: Immersive Labs

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Project ManagementCybersecurityCustomer SuccessSaaS

Requirements:

3-5 years experience in customer success management or account management
Exceptional planning and communication skills
Experience in implementing customer solutions
Project management experience
Experience in cybersecurity is a plus

Responsibilities:

Partner with customers for onboarding and agree on outcomes
Train clients on product suite usage
Set customer strategies and measure success
Collaborate with professional services and support teams
Identify upsell and cross-sell opportunities

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