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🔍 AI and contact center solutions
🏢 Company: Cresta👥 101-250💰 $125,000,000 Series D 3 months agoAutomotiveCustomer ServiceArtificial Intelligence (AI)Intelligent SystemsRetailMachine LearningTelecommunicationsNatural Language ProcessingSoftware
- Proven experience in a strategic customer-facing role, preferably in an AI software-driven environment
- Direct or in-direct contact center experience (working in or selling to a contact center)
- Deep understanding of business value creation, change management, and/or consulting methodologies
- General understanding of how enterprise organizations are looking to leverage Generative AI solutions within their business
- Has extensive experience in large-scale enterprise software implementations and complex use cases
- Experience designing and interpreting Statements of Work to meet enterprise customer needs
- Strong analytical and problem-solving capabilities, with a focus on quantifying business value and ROI
- Experience managing and advising on large-scale programs with many stakeholders and dependencies
- Is able to build strong external relationships with external stakeholders, and in general, is able to take a consultative and strategic approach to solving customer problems
- Serve the Enterprise Sales Directors as a strategic partner in complex sales cycles
- Share AI strategies and best practices with prospects through compelling workshops
- Create the customer’s strategic plan, maximizing business impact with a clear narrative for the expansion of Cresta products over time
- Conduct & lead Business Value Assessments (BVA’s) to quantify the potential ROI impact for a customer
- Usher a seamless transition to the post-sales teams to execute on the vision that was sold
BVA AnalysisRelationship buildingStakeholder management
Posted 4 days ago
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