middle Customer Success Jobs

Find remote middle customer success positions. Browse through our curated list of opportunities and take the next step in your career.

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🔥 Customer Success/Pilot Programs (French Speaking)

Posted 2024-11-21

🔍 Professional networking, SaaS

3+ years of relevant experience in Sales, Consulting, Implementation, Project Management, or Customer Success.
Fluency in French.
German language proficiency preferred.
Growth mindset with a collaborative work approach.
Passion for customer work and achieving outcomes.
Ability to build strong relationships with customers and partners.
Familiarity with SaaS application implementation.
Motivated self-starter with excellent follow-up skills.
Experience managing multiple customers with competing priorities.
Strong analytical and problem-solving skills.
Proficient in verbal and written communication.
Experience with virtual webinar technology preferred.
Strong Microsoft Office skills, especially Excel and PowerPoint.
Experience with Sales Navigator and understanding of sales technologies.

Deliver Customer Value through ensuring customers succeed with LinkedIn Sales Navigator in terms of adoption, usage and engagement.
Achieve Pilot KPIs related to customer license activation, seller engagement, & technical integrations.
Provide consultations, customer education, and best practice recommendations.
Build relationships with customers and internal partners.
Develop customer 'Success Plans' for effective product rollout.
Learn LinkedIn Sales Navigator and associated tools.
Understand and present a LinkedIn sales story using data and insights.
Proactively forecast churn risk and develop mitigation plans.
Provide input for product and system improvements.
Track and record customer activity in CRM systems.
Foster a sense of inclusion and belonging within the team.

Posted 2024-11-21

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🔥 Account Executive and Customer Success Specialist

Posted 2024-11-21

🧭 Full-Time

💸 65000 - 85000 USD per year

🔍 Accounting and consulting, cryptocurrency

🏢 Company: JFDI Consultants

Bachelor’s degree in business, accounting, or related field.
2-3 years of proven work experience in client relations, account management, or as an account executive.
Ability to nurture new business relationships.
Analytical skills and ability to work with large data sets.
Experience with sales-related software platforms like Hubspot and Proposify.
Great communication, presentation, and negotiating skills.
Proficiency in Microsoft Excel, PowerPoint, and Google Sheets.
Project management acumen.
Previous experience or knowledge in Accounting is a plus.
Understanding of blockchain and cryptocurrency is a plus.

Coordinate and track sales activities, ensuring the sales pipeline is managed and up-to-date.
Collaborate with the CEO on client referrals for timely follow-up and relationship management.
Handle client tasks, including scheduling meetings and managing communications.
Conduct research and due diligence on prospective clients, gathering crypto-related data.
Manage proposal software and assist with the onboarding of new clients.
Build and refine the due diligence process for pricing discovery.
Analyze metrics and report on KPIs.

Posted 2024-11-21

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🔥 Sales and Customer Success Associate

Posted 2024-11-20

📍 United States

🧭 Full-Time

💸 65000 - 80000 USD per year

🔍 SaaS and e-learning

🏢 Company: ScreenPal

At least 2.5+ years of experience in B2B and/or B2C SaaS sales/customer success.
Experience demonstrating and selling e-learning tools, especially video based.
Adept at managing and tracking active sales pipeline and account renewals.
Excellent communication and interpersonal skills.
Perfect English proficiency in both speaking and writing.
Possess a winning attitude with a focus on results and professionalism.
Bachelor’s Degree, technology or business degrees preferred.

Become a subject matter expert on ScreenPal solutions.
Coordinate inbound sales quotes, customer pricing, and demo requests.
Deliver account provisioning and onboarding, including training, for new and renewing customers.
Conduct customer demos and advise customers on maximizing the value of ScreenPal.
Process qualified leads through tools and assist leadership with lead generation campaigns.
Execute the Customer Success Playbook to drive customer engagement and satisfaction.
Review and identify proactive customer risk prior to renewal to lead mitigation processes for retaining customers and avoiding churn.
Attend trade shows and ensure successful setup and demonstration of ScreenPal products.
Provide recommendations for improving workflows and processes for sales and success management.
Collaborate with internal teams and maintain monthly reports.

Communication Skills Analytical Skills Collaboration Problem Solving Customer service Attention to detail Organizational skills Presentation skills Time Management Written communication Multitasking Documentation

Posted 2024-11-20

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🔥 Customer Success Manager, Europe/North America (m/f/d)

Posted 2024-11-16

📍 Europe, North America

🔍 SaaS

🏢 Company: Pitch

2+ years experience as a customer success manager, account manager, or similar roles in a SaaS environment.
Experience in pitching and selling, with skills in discovery, proposal creation, and negotiation.
Proven ability to build relationships and grow revenue with SMEs.
Excellent communication skills, capable of navigating challenging conversations.
Familiarity with the latest tools and software, capable of discussing business value.
Experience with CRMs and customer communication platforms like Hubspot or Salesforce.
Self-starter with organizational skills and goal orientation.
Adaptable in a startup environment and eager to learn.
Ability to represent customer feedback constructively to internal teams.

Become a Pitch and pitching expert, providing strategic consultation to top customers mainly in Europe and North America.
Represent Pitch and help customers maximize value from the platform.
Identify expansion opportunities, manage the deal pipeline, and create pricing proposals.
Onboard important teams, conduct training, and oversee renewals.
Engage with customers through various channels and collaborate with product and leadership teams.
Implement processes to manage customer relationships and create necessary training materials.
Advocate for customers, providing internal feedback to influence product development.
Encourage successful customers to participate in marketing and feedback initiatives.

Business Development Salesforce Business development Collaboration Negotiation

Posted 2024-11-16

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🔥 Customer Success Associate - Bilingual French

Posted 2024-11-07

🧭 Full-Time

💸 20 USD per hour

🔍 Technology, Cloud Services

Fully bilingual in French and English.
3+ years of account management experience in a service adoption environment.
Strong written and verbal communication skills.
Excellent knowledge of Excel, PowerPoint, and Word.
Proven track record in achieving customer satisfaction goals.

Manage a portfolio of customers to drive engagement and promote usage.
Develop strong relationships and serve as a trusted partner.
Create smooth onboarding experiences for customers.
Drive solution adoption and ensure customers realize its benefits.
Address technical demands and liaise with sales.
Collaborate with internal teams to support customer needs and account growth.
Conduct client and internal meetings, including reviews and planning sessions.

Posted 2024-11-07

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🔥 Customer Success Engineer

Posted 2024-10-29

📍 India

🧭 Full-Time

🔍 Cloud computing

🏢 Company: DigitalOcean

A bachelor's degree in a relevant field, such as computer science, engineering, business, or a related field, is preferred.
3-4 years of experience in a tech company in a customer-facing role, preferably in customer success, support, or technical support.
Strong understanding of the product or service being offered, along with familiarity with Customer Success Metrics such as churn and MRR.
Strong verbal and written communication skills.
Understanding and empathy towards customer needs.
Strong analytical skills to identify trends using available data.
Ability to work collaboratively with internal teams for customer success.

Maintain strong relationships with high-value customers through communication.
Understand and address customers’ business needs and challenges.
Conduct product demos and training to maximize product adoption.
Proactively monitor customer health to identify risks and opportunities.
Serve as the primary contact and trusted advisor for customers.
Gather feedback for product improvement.
Refine success SOPs with the team and manager.
Track and analyze KPIs related to customer success.
Ensure smooth customer onboarding transition.
Advocate for customers’ needs within the organization.
Collaborate with various internal teams for seamless support.
Resolve technical issues with internal support teams efficiently.

Cloud Computing Communication Skills Analytical Skills Collaboration

Posted 2024-10-29

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🔥 Customer Success Engineer

Posted 2024-10-24

📍 Japan

🔍 Cloud Security

4+ years of prior work experience in similar customer-facing positions (e.g. Sales Engineer).
Ability to frame and simplify content and messaging for various audiences: technical, management, executive.
Ability to understand technology and translate it to business implications, driving value realization conversations.
Ability to identify technical adoption gaps and create clear actions linked to Value Realization impact.
Strong written and verbal communication skills in English and Japanese.
Presentation, communication, and meeting management skills.
Consultative nature.
Self-aware.
Good understanding of the Enterprise IT business.
Fundamental knowledge in 2 or more areas such as Internet and Routing Protocols, Internet and Security technologies, Authentication and SAML/IdP systems, web-based security and network infrastructure solutions, Traffic Forwarding and Policy Based Routing concepts.

Work collaboratively with Customer Success and Sales teams to drive adoption, value, and customer outcomes across all segments.
Engage with customers through technical 1:1 workshops and provide technical recommendations to increase Value Realisation.
Present at Customer User Groups about best practices, experiences, and recommendations related to ZS technology.
Deliver internal technical sessions to Customer Success Managers for scaling technology adoption through training and building adoption playbooks.
Work cross-functionally with Customer Success, Product, Engineering, and Support teams.

LDAP Microsoft Active Directory Communication Skills

Posted 2024-10-24

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🔥 Associate Customer Success Manager

Posted 2024-10-23

📍 Thailand

🧭 Full-Time

🔍 Technology, Social Networks, Community Building

🏢 Company: Amity (UK; US; IT; THAILAND)

1.5+ years of experience in customer success, consulting or growth roles in a start-up or scale-up.
Understanding of app user behavior and trends in community building and social networks.
Strong project management skills and ability to handle complex projects.
Customer-centric approach with skills to increase engagement and satisfaction.
Ability to build relationships with internal and external stakeholders.
Data-driven mindset to offer actionable insights for growth.
Strong communication skills for presenting information effectively.
Curiosity and quick grasp of new technologies and processes.
Passion for technology and community building, with a willingness to learn about the product.

Have regular touchpoints with APAC & SMB clients to support their use of social features.
Enable clients to utilize the product fully to enhance engagement and loyalty.
Create content and educational resources focused on community-led growth.
Maintain an internal knowledge database for easy access by stakeholders.
Collaborate with sales, product, technical support, and demand generation teams.
Drive referral marketing initiatives.
Organize community initiatives for clients, such as webinars and newsletters.
Represent the company and build relationships with industry stakeholders.

Project Management Communication Skills Analytical Skills Collaboration Microsoft Excel

Posted 2024-10-23

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🔥 Customer Success Engineer

Posted 2024-10-21

📍 Central & South America

🔍 Application Security

🏢 Company: Endor Labs

4-10 years of in-depth experience in software engineering with a strong command of programming languages.
Proven track record in crafting custom technical solutions in customer-facing roles.
Passionate advocate for customer success, dedicated to creating reliable solutions.
Exceptional communication skills to demystify complex technical concepts.
Proactive approach to problem-solving, anticipating customer needs and crafting strategic solutions.

Design and roll out cutting-edge code and dependency scanning mechanisms using Maven and Gradle.
Become the primary technical contact for customers, guiding them through complex challenges.
Tailor security solutions for customers' environments and craft bespoke solutions when necessary.
Use advanced troubleshooting expertise to resolve technical issues.
Build strong relationships with clients, from startups to enterprises.
Collaborate with engineering teams to turn feedback into product improvements.
Lead the promotion of robust security practices for developers.

Maven Communication Skills Collaboration CI/CD Problem Solving DevOps

Posted 2024-10-21

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🔥 Customer Success Manager, MENA

Posted 2024-10-20

📍 Ireland

🧭 Contract

🔍 Advertising Technology

🏢 Company: Bidease

Experience in advertising technology or a related field.
3+ years of experience in a DSP/programmatic work environment.
Ability to adapt in a fast-changing technology landscape.
Strong written and verbal communication, organizational, and time management skills.
Passion for growth and development within Bidease.
Ability to manage client needs and handle complaints respectfully.
Comfortable managing multiple clients across various industries.
Ability to analyze and interpret large data sets.
Fluency in English.

Collaborate with cross-functional teams to integrate client feedback and enhance usability.
Work with the Media Buying team to understand client goals and develop media strategies.
Review campaign performance and provide actionable feedback for optimization.
Educate clients on platform features and programmatic buying strategies.

Leadership Business Development Data Analysis People Management Google Analytics Cross-functional Team Leadership Business development Data analysis Go Communication Skills Analytical Skills Collaboration Microsoft Excel

Posted 2024-10-20

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