Middle Customer Success Jobs

Find remote middle customer success positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Success

Middle

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🔥 Customer Success Manager (Mid-Market)

Posted 3 days ago

📍 United States, Canada

🧭 Full-Time

🔍 SaaS

🏢 Company: BioRender👥 101-250💰 $15,319,133 Series A almost 2 years agoLife Science Graphic Design Software

🔧 Requirements

3+ years of experience in customer success or account management for a SaaS company
Strong proficiency in hosting virtual events
Knowledge of account management metrics
BSc. or Masters in the Life Sciences is a plus
Excellent organizational skills
Strong interpersonal skills and attention to detail

💡 Responsibilities

Proactively engage with clients to build relationships
Onboard new users and demonstrate platform features
Uncover client needs and develop support plans
Track user satisfaction and NPS scores
Cultivate customer advocates and develop case studies
Collaborate with internal teams to meet customer needs
Enhance the customer success playbook and contribute to product

Organizational skills Interpersonal skills Account Management Training Customer Success SaaS

Posted 3 days ago

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🔥 Customer Success Manager

Posted 5 days ago

📍 United States

🧭 Full-Time

🔍 SaaS

🏢 Company: Firstbase👥 51-100💰 $50,000,000 Series B almost 3 years agoManagement Information Systems IT Management Software

🔧 Requirements

BA/BS degree or relevant experience
2-5 years of customer relationship management experience
Experience with CRM and/or CS tools (e.g. Salesforce, Gainsight)
Strong customer service and relationship skills
Problem-solving skills

💡 Responsibilities

Work with Onboarding Team for client adoption
Build trusted relationships with customers
Drive renewal discussions and upsell opportunities
Conduct quarterly business reviews
Communicate regularly about customer satisfaction
Develop best practices for team

Data Analysis Salesforce Problem Solving Client relationship management CRM Customer Success

Posted 5 days ago

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🔥 Customer Success Manager

Posted 5 days ago

📍 North America

🧭 Full-Time

💸 130000.0 - 150000.0 USD per year

🔍 SaaS

🏢 Company: Fingerprint👥 101-250💰 $33,000,000 Series C over 1 year agoFraud Detection Cyber Security Software

🔧 Requirements

2-3 years experience in Mid-Market/Enterprise SaaS Customer Success
Experience with Zendesk
Experience with Salesforce

💡 Responsibilities

Facilitate transition to go-live
Manage client portfolio for satisfaction
Conduct regular meetings with clients
Provide expert-level application support
Monitor client portfolio health

Salesforce Client relationship management Technical support Customer Success SaaS

Posted 5 days ago

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🔥 Customer Success Manager

Posted 5 days ago

📍 Canada

🧭 Full-Time

💸 72250.0 - 93500.0 CAD per year

🔍 IoT (Internet of Things)

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff over 4 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

2-4+ years of experience in customer success or account management
Experience with technical products
Bachelor’s degree from a 4-year institution

💡 Responsibilities

Compose joint success plans with customers
Conduct workshops to understand customer operations
Orchestrate executive business reviews

Problem Solving Account Management Customer Success

Posted 5 days ago

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🔥 Customer Success Manager

Posted 6 days ago

📍 United States

🧭 Full-Time

🔍 Healthcare Technology

🔧 Requirements

3+ years in Customer Success or Account Management
Experience in the Healthcare tech industry
Proficiency in CRM tools (e.g., Salesforce)
Strong problem-solving and communication skills

💡 Responsibilities

Own a portfolio of accounts to drive retention and expansion
Build strategic relationships with stakeholders
Develop deep knowledge of Trella's solutions
Manage renewal processes and identify upsell opportunities
Foster customer advocacy and collaborate with product leaders

Salesforce Communication Skills Relationship building Account Management CRM Customer Success SaaS

Posted 6 days ago

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🔥 Customer Success Manager

Posted 10 days ago

📍 United States

🧭 Full-Time

💸 90000.0 - 130000.0 USD per year

🔍 Digital Health

🏢 Company: Vital👥 1-10💰 $2,900,000 Seed over 2 years agoDeveloper APIs Health Care Software

🔧 Requirements

2+ years in a customer success role
Experience managing 20-50 customer accounts
Strong opinions on CRM best practices
Ability to interpret data trends
Experience with a complex technical product

💡 Responsibilities

Own customer accounts and ensure product utilization
Coordinate onboarding and implementation timelines
Present insights from product usage to accounts
Collaborate with sales, product, and support teams
Launch new product features to customers

Python Data Analysis GCP CRM Customer Success

Posted 10 days ago

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🔥 Customer Success Engineer

Posted 19 days ago

📍 US

🧭 Full-Time

🔍 Cloud services and observability

🏢 Company: Mezmo👥 101-250💰 $50,000,000 Series D about 3 years agoManagement Information Systems Infrastructure Cloud Computing Enterprise Software

🔧 Requirements

Bachelor’s degree in Computer Science, Engineering, Mathematics, or Information Systems.
3+ years of experience in a technical support, developer, or site reliability engineer role.
Practical hands-on experience with observability tools like Splunk, Datadog, or ELK.
Experience configuring and managing a VPC in a major cloud provider (AWS, Azure, GCP).
Excellent communication, presentation, and relationship-building skills.
Customer-first mindset with a focus on problem-solving and collaboration.

💡 Responsibilities

Develop expertise in the Mezmo platform to support customers and prospects.
Map customer needs to Mezmo’s solutions and guide them through evaluations and trials.
Collaborate with the sales team for demos and identify opportunities for additional solutions.
Assist in integrating Mezmo solutions into customer systems.
Document customer use cases and feedback for product teams.
Monitor customer health metrics and maintain long-term satisfaction.
Build strong relationships with stakeholders and support contract renewals.

AWS Node.js Python Cloud Computing Data Analysis Technical support CRM

Posted 19 days ago

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🔥 Customer Success Engineer - Web3

Posted 22 days ago

📍 Switzerland

🔍 Web3

🏢 Company: Gelato👥 101-250💰 $240,025,345 over 3 years agoLogistics E-Commerce Printing

🔧 Requirements

3 years experience in the same or a similar position
Excellent professional communication skills
Good Web3 tech know-how, specifically around blockchain infrastructure, smart contracts and javascript.
Ability to understand and troubleshoot complex technical issues
Fast learner: Ability to pick up new complex tech problems e.g rollup-related topics, at pace
Technical degree

💡 Responsibilities

Be the first point of contact for Raas Customers.
Coordinate rollup launches.
Provide hands-on technical support to Raas Customers.
Ensure all questions and issues are resolved appropriately.
Liaise with the engineering team for complicated issues and follow-up with the customer with resolutions.
Provide customer feed-back to the product team.
Build and maintain relationships with customer’s points of contact.
Achieve KPI targets on “First Time To Respond” and “Time to Resolution”

Blockchain Javascript Web3.js Troubleshooting Technical support Customer Success

Posted 22 days ago

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🔥 Customer Success Specialist (Remote Australia)

Posted 26 days ago

📍 Australia

🧭 Full-Time

🔍 Life sciences

🏢 Company: Qualio👥 101-250💰 $50,000,000 Series B over 3 years agoPharmaceutical Productivity Tools Biotechnology Therapeutics Life Science Quality Assurance Medical Device Software

🔧 Requirements

3 years experience in a customer-facing role in SaaS.
Quality or Regulatory industry knowledge is a plus.
Ability to define problems, collect data, establish facts, and draw conclusions.
Strong people orientation with the ability to listen and resolve issues for customer satisfaction.
Experience with Salesforce.com, Catalyst, GSuite, Intercom, JIRA or similar software.
Exceptional organizational and time management skills.
Experience working autonomously in a globally distributed work environment.

💡 Responsibilities

Improve customer engagement and adoption through proactive touchpoints and guidance on their adoption journey.
Develop and deliver outcomes for customer renewals, optimizing contract terms while maintaining trust.
Adhere to processes for opportunity, risk management, quoting, and forecasting.
Collaborate with Product, Marketing, and Sales teams to advocate for customers and find growth opportunities.
Lead support cases with urgency and professionalism, troubleshooting product issues.
Act as the main contact for assigned customers.

Data Analysis Salesforce Jira Negotiation Troubleshooting Customer support Customer Success SaaS

Posted 26 days ago

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🔥 Customer Success Field Specialist-Agricultural Technology (USA-Mountain Time zone)

Posted about 1 month ago

📍 Denver, CO / Phoenix, AZ

🧭 Full-Time

💸 70000.0 - 80000.0 USD per year

🔍 Agricultural Technology

🏢 Company: TELUS Agriculture & Consumer Goods

🔧 Requirements

Post-secondary education (Bachelor’s Degree preferred) in Agricultural Business, Plant Science, Agronomy, Farm Management, or Precision Agriculture.
Minimum of 1-3 years of account management experience in an agricultural related field.
Knowledge of farming practices and equipment.
General knowledge of soil fertility principles, fertilizer recommendations, and GIS/GPS technologies.

💡 Responsibilities

Provide leadership to manage and grow TELUS Agronomy enterprise relationships.
Train and foster adoption of TELUS Agronomy’s enterprise precision software.
Ensure successful onboarding for targeted organizations.
Serve as the key customer contact to own client success.
Interact at every level to help enterprise clients grow usage.
Provide recommendations and proactive advice throughout the customer lifecycle.
Plan and lead software training and educational meetings.
Record and analyze client data for training, usage, and expansion opportunities.

Data Analysis Account Management Training Troubleshooting Client relationship management Sales experience Technical support CRM Customer Success

Posted about 1 month ago

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