Customer Success Specialist (Remote Australia)

Posted 13 days agoViewed

💎 Seniority level: Middle, 3 years

📍 Location: Australia

🔍 Industry: Life sciences

🗣️ Languages: English

⏳ Experience: 3 years

🪄 Skills: Data AnalysisSalesforceJiraNegotiationTroubleshootingCustomer supportCustomer SuccessSaaS

3 years experience in a customer-facing role in SaaS.
Quality or Regulatory industry knowledge is a plus.
Ability to define problems, collect data, establish facts, and draw conclusions.
Strong people orientation with the ability to listen and resolve issues for customer satisfaction.
Experience with Salesforce.com, Catalyst, GSuite, Intercom, JIRA or similar software.
Exceptional organizational and time management skills.
Experience working autonomously in a globally distributed work environment.

Improve customer engagement and adoption through proactive touchpoints and guidance on their adoption journey.
Develop and deliver outcomes for customer renewals, optimizing contract terms while maintaining trust.
Adhere to processes for opportunity, risk management, quoting, and forecasting.
Collaborate with Product, Marketing, and Sales teams to advocate for customers and find growth opportunities.
Lead support cases with urgency and professionalism, troubleshooting product issues.
Act as the main contact for assigned customers.