Customer Success Engineer - Web3

Posted 2 days agoViewed

💎 Seniority level: Middle, 3 years

📍 Location: Switzerland, Zug, Paris, New York, London, Singapore

🔍 Industry: Web3

🏢 Company: Gelato👥 101-250💰 $240,025,345 over 3 years agoLogistics E-Commerce Printing

🗣️ Languages: English

⏳ Experience: 3 years

🪄 Skills: BlockchainJavascriptWeb3.jsTroubleshootingTechnical supportCustomer Success

3 years experience in the same or a similar position.
Excellent professional communication skills.
Good Web3 tech know-how, specifically around blockchain infrastructure, smart contracts, and JavaScript.
Ability to understand and troubleshoot complex technical issues.
Fast learner: Ability to pick up new complex tech problems at pace.
Eager to have a lot of responsibility in managing key accounts.
Technical degree.
Fluent in English.

Be the first point of contact for Raas Customers.
Coordinate rollup launches.
Provide hands-on technical support to Raas Customers.
Ensure all questions and issues are resolved appropriately.
Liaise with the engineering team for complicated issues and follow-up with the customer with resolutions.
Provide customer feedback to the product team.
Build and maintain relationships with customer’s points of contact.
Achieve KPI targets on 'First Time To Respond' and 'Time to Resolution'.