ApplyCustomer Success Engineer - Web3
Posted about 2 months agoInactiveViewed
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💎 Seniority level: Middle, 3 years
📍 Location: Switzerland
🔍 Industry: Web3
🏢 Company: Gelato👥 101-250💰 $240,025,345 over 3 years agoLogisticsE-CommercePrinting
🗣️ Languages: English
⏳ Experience: 3 years
🪄 Skills: BlockchainJavascriptWeb3.jsTroubleshootingTechnical supportCustomer Success
Requirements:
- 3 years experience in the same or a similar position
- Excellent professional communication skills
- Good Web3 tech know-how, specifically around blockchain infrastructure, smart contracts and javascript.
- Ability to understand and troubleshoot complex technical issues
- Fast learner: Ability to pick up new complex tech problems e.g rollup-related topics, at pace
- Technical degree
Responsibilities:
- Be the first point of contact for Raas Customers.
- Coordinate rollup launches.
- Provide hands-on technical support to Raas Customers.
- Ensure all questions and issues are resolved appropriately.
- Liaise with the engineering team for complicated issues and follow-up with the customer with resolutions.
- Provide customer feed-back to the product team.
- Build and maintain relationships with customer’s points of contact.
- Achieve KPI targets on “First Time To Respond” and “Time to Resolution”
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