Customer Service Assistant (Fully Remote)

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Requirements:

• C1/C2 English and Spanish writing and speaking skills.
• At least 1 year of experience in customer service roles, preferably remote.
• Graduated (or soon to graduate) with a college degree.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option.

Responsibilities:

• Respond to customer inquiries and provide assistance via live chat, email, and ticketing systems.
• Resolve customer issues and concerns in a professional and timely manner.
• Accurately document customer interactions and maintain detailed records in our customer service database.
• Adhere to company policies and procedures regarding customer interactions and data privacy.
• Provide feedback to the management team on customer trends, product issues, and process improvements.
• Assist with additional customer service tasks and projects as needed.
• Receive inbound calls and follow up on clients when needed.