Customer Success Representative

Bachelor's degree in business, communications, psychology, or a related field. Proven experience in ABA and/or a customer success, account management, or related customer-facing role. Excellent communication and interpersonal skills. Strong problem-solving and analytical skills. Ability to work independently and collaboratively in a fast-paced environment. Highly organized with strong time management skills. Experience with CRM software and customer support tools. Fluency in English (additional languages are a plus). Must have experience and understanding of the field of Applied Behavior Analysis or other aligned therapies.

Be the main point of contact for our customers, providing timely and personalized support. Build and maintain strong relationships with clients, understanding their goals and challenges. Proactively identify and resolve customer issues and provide guidance on best practices. Conduct regular check-ins with customers to ensure their satisfaction and identify upsell and cross-sell opportunities. Collaborate with sales and product teams to provide feedback on customer needs and help drive product improvements. Track and analyze customer usage and engagement data to identify trends and patterns. Deliver training sessions and webinars to educate customers on product features and functionality. Stay up to date with industry trends and customer success best practices.