Customer Success Representative

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Requirements:

• Bachelor's degree in business, communications, psychology, or a related field.
• Proven experience in ABA and/or a customer success, account management, or related customer-facing role.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Highly organized with strong time management skills.
• Experience with CRM software and customer support tools.
• Fluency in English (additional languages are a plus).
• Must have experience and understanding of the field of Applied Behavior Analysis or other aligned therapies.

Responsibilities:

• Be the main point of contact for our customers, providing timely and personalized support.
• Build and maintain strong relationships with clients, understanding their goals and challenges.
• Proactively identify and resolve customer issues and provide guidance on best practices.
• Conduct regular check-ins with customers to ensure their satisfaction and identify upsell and cross-sell opportunities.
• Collaborate with sales and product teams to provide feedback on customer needs and help drive product improvements.
• Track and analyze customer usage and engagement data to identify trends and patterns.
• Deliver training sessions and webinars to educate customers on product features and functionality.
• Stay up to date with industry trends and customer success best practices.