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Customer Success Representative

Posted 7 months agoInactiveViewed

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💎 Seniority level: Previous experience in a customer-facing role

📍 Location: United States

🔍 Industry: Applied Behavior Analysis (ABA)

🏢 Company: Hi Rasmus Inc.

🗣️ Languages: English, additional languages are a plus

⏳ Experience: Previous experience in a customer-facing role

🪄 Skills: Data AnalysisBehavioral economicsBehavioral scienceCommunication SkillsAnalytical SkillsCollaboration

Requirements:
  • Bachelor's degree in business, communications, psychology, or a related field.
  • Proven experience in ABA and/or a customer success, account management, or related customer-facing role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Highly organized with strong time management skills.
  • Experience with CRM software and customer support tools.
  • Fluency in English (additional languages are a plus).
  • Must have experience and understanding of the field of Applied Behavior Analysis or other aligned therapies.
Responsibilities:
  • Be the main point of contact for our customers, providing timely and personalized support.
  • Build and maintain strong relationships with clients, understanding their goals and challenges.
  • Proactively identify and resolve customer issues and provide guidance on best practices.
  • Conduct regular check-ins with customers to ensure their satisfaction and identify upsell and cross-sell opportunities.
  • Collaborate with sales and product teams to provide feedback on customer needs and help drive product improvements.
  • Track and analyze customer usage and engagement data to identify trends and patterns.
  • Deliver training sessions and webinars to educate customers on product features and functionality.
  • Stay up to date with industry trends and customer success best practices.
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