Customer Support Specialist for voice and chat account

View full description

Requirements:

• Native Speaker level proficiency in Filipino and English.
• Bachelor's degree in a related field (e.g. business, marketing, communication).
• 2+ years of experience in a customer support role.
• Excellent communication skills, both written and verbal.
• Ability to work under pressure in a fast-paced environment.
• Strong problem-solving skills and attention to detail.
• Experience using customer support software (e.g. Gorgias, etc.).

Responsibilities:

• Responding to inquiries and complaints from customers via voice calls and/or chat.
• Providing prompt, courteous, and professional service to all clients.
• Troubleshooting technical issues and escalating complex problems to the appropriate department.
• Maintaining accurate records of all client interactions and transactions.
• Collaborating with the customer support team to ensure timely and efficient issue resolution.
• Identifying opportunities to improve the customer experience and communicating these to the team.