ApplyCustomer Support Specialist for voice and chat account
Posted 4 months agoViewed
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š Seniority level: Junior, 2+ years
š Location: United States, CST, NOT STATED
š Industry: Marketing agency, e-commerce
š¢ Company: Creatunity LLC
š£ļø Languages: Filipino, English
ā³ Experience: 2+ years
šŖ Skills: Communication SkillsAnalytical SkillsCollaborationProblem SolvingAttention to detail
Requirements:
- Native Speaker level proficiency in Filipino and English.
- Bachelor's degree in a related field (e.g. business, marketing, communication).
- 2+ years of experience in a customer support role.
- Excellent communication skills, both written and verbal.
- Ability to work under pressure in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Experience using customer support software (e.g. Gorgias, etc.).
Responsibilities:
- Responding to inquiries and complaints from customers via voice calls and/or chat.
- Providing prompt, courteous, and professional service to all clients.
- Troubleshooting technical issues and escalating complex problems to the appropriate department.
- Maintaining accurate records of all client interactions and transactions.
- Collaborating with the customer support team to ensure timely and efficient issue resolution.
- Identifying opportunities to improve the customer experience and communicating these to the team.
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