Key Account Manager - Rollups

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Requirements:

• Minimum of 3 years experience in key account management or a related role in the SaaS API industry.
• Understanding of Web3 infrastructure, especially pertaining to the RPC business.
• Strong technical know-how and the ability to understand and discuss Web3-specific software services and technical solutions with clients in the Web3 space.
• In-depth understanding of Web3 including DeFi and Rollups.
• Experience with CRM software like Hubspot or Salesforce.
• Excellent communication and interpersonal skills.
• Problem-solving mindset with a focus on customer satisfaction.
• Bonus: Coding Experience.
• Bonus: Worked in Web3 before for at least 1 year.

Responsibilities:

• Account Management: Maintain and develop relationships with key accounts, ensuring their ongoing satisfaction and success with our products and services.
• Upselling and Cross-selling: Identify opportunities for upselling and cross-selling additional services and solutions to drive revenue.
• Technical Liaison: Act as the primary point of contact between the client and our technical teams, translating technical requirements and ensuring clear communication.
• Customer Support: Provide after-sales support to key accounts, troubleshooting issues and ensuring timely resolution in collaboration with the support and technical teams.
• Strategic Planning: Develop and implement account plans that outline short- and long-term strategies for client growth and retention.
• Feedback Loop: Gather and relay customer feedback to the product development team to drive continuous improvement of our offerings.
• Performance Metrics: Monitor and report on key account performance metrics, identifying areas for improvement and growth.