Client Success Manager (Remote)

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Requirements:

• C1/C2 English and Spanish writing and speaking skills.
• 2+ years of account management experience (remote and serving US/Canadian/UK clients).
• Graduated (or soon to graduate) with a college degree.
• A quiet home office with a desk and office chair.
• Stable internet with at least 10 MBPS download & 2 MBPS upload speed.
• A laptop/desktop with 8GB RAM, a 1.6GHz processor, and 50GB of free hard-drive space, a headset, and a smartphone.
• Access to a quiet 'home office'.
• Access to a backup place of work in case they suffer a power cut or internet failure, as well as a secondary backup internet option (mobile hotspot, Multibam, WiPod, etc.)

Responsibilities:

• Maintaining relationships with clients through regular check-ins.
• Preemptively solving problems with clients or their team members before they happen.
• Growing our teams on each account through upselling and cross-selling.
• Generating referrals from your accounts.
• Presenting new placements, scheduling calls, and onboarding clients.
• Updating databases and generating reports as needed.
• Updating VA Manager on new placements and coordinating placement logistics.
• Providing feedback on team members' performance and client satisfaction.