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Vice President of Customer Success

Posted 4 months agoViewed

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💎 Seniority level: Vp, 10+ years

📍 Location: India, US

💸 Salary: 240000.0 - 260000.0 USD per year

🔍 Industry: AI solutions for banking

🗣️ Languages: Multi-language proficiency preferred

⏳ Experience: 10+ years

🪄 Skills: LeadershipPeople ManagementStrategyCommunication SkillsAnalytical SkillsCollaborationTraining

Requirements:
  • Bachelor’s Degree in Business, Management, or related fields; Master’s preferred.
  • 10+ years of leadership experience in customer success or account management in a SaaS or tech environment.
  • Preferred experience in AI-driven or tech companies.
  • Multi-language proficiency preferred.
  • Proven track record in leading and scaling customer success teams.
  • Exceptional interpersonal and communication skills.
  • Strong problem-solving and analytical skills.
  • Proficiency in customer success software tools.
  • Ability to handle multiple priorities in a fast-paced environment.
Responsibilities:
  • Lead, mentor, and scale the Customer Success and Support teams to ensure top-notch service and support.
  • Develop strong relationships with key stakeholders in client organizations to maximize product value.
  • Create and implement strategies for customer retention and upsell opportunities.
  • Collaborate with Product and Sales teams to channel feedback for product improvements.
  • Oversee the customer onboarding process for efficiency and tailored needs.
  • Monitor customer health metrics and use data to inform strategies.
  • Handle major customer issues and ensure timely resolutions.
  • Work with sales to drive renewals and identify upsell and cross-sell opportunities.
  • Implement training programs to help customers fully utilize solutions.
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