ApplyVice President of Customer Success
Posted 4 months agoViewed
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💎 Seniority level: Vp, 10+ years
📍 Location: India, US
💸 Salary: 240000.0 - 260000.0 USD per year
🔍 Industry: AI solutions for banking
🗣️ Languages: Multi-language proficiency preferred
⏳ Experience: 10+ years
🪄 Skills: LeadershipPeople ManagementStrategyCommunication SkillsAnalytical SkillsCollaborationTraining
Requirements:
- Bachelor’s Degree in Business, Management, or related fields; Master’s preferred.
- 10+ years of leadership experience in customer success or account management in a SaaS or tech environment.
- Preferred experience in AI-driven or tech companies.
- Multi-language proficiency preferred.
- Proven track record in leading and scaling customer success teams.
- Exceptional interpersonal and communication skills.
- Strong problem-solving and analytical skills.
- Proficiency in customer success software tools.
- Ability to handle multiple priorities in a fast-paced environment.
Responsibilities:
- Lead, mentor, and scale the Customer Success and Support teams to ensure top-notch service and support.
- Develop strong relationships with key stakeholders in client organizations to maximize product value.
- Create and implement strategies for customer retention and upsell opportunities.
- Collaborate with Product and Sales teams to channel feedback for product improvements.
- Oversee the customer onboarding process for efficiency and tailored needs.
- Monitor customer health metrics and use data to inform strategies.
- Handle major customer issues and ensure timely resolutions.
- Work with sales to drive renewals and identify upsell and cross-sell opportunities.
- Implement training programs to help customers fully utilize solutions.
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