Enterprise Customer Success Manager
New
C
CovalentManufacturing SaaS
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years of relevant experience in enterprise customer success, account management, or customer-facing manufacturing roles
- Required Skills
- Account Management
Requirements
- Have direct experience in aerospace, defense, or regulated industrial manufacturing, either within a manufacturer or supporting manufacturers as a primary customer base.
- Have 5+ years of relevant experience in enterprise customer success, account management, or customer-facing manufacturing roles.
- Demonstrate responsibility for complex enterprise relationships or initiatives.
- Establish credibility and build relationships with directors, vice presidents, and executive decision-makers.
- Understand complex operational challenges and connect technology or process improvements to business objectives and measurable value.
- Identify opportunities to expand relationships, increase organizational engagement, or drive broader adoption.
- Navigate complex organizations, align multiple stakeholders, and lead initiatives involving internal and external teams.
- Demonstrate strong written and verbal communication, sound judgment, independent prioritization, and accountability for customer outcomes.
- Preferred: Experience managing strategic enterprise accounts in B2B SaaS, particularly with aerospace and defense manufacturers, OEMs, or suppliers.
- Preferred: Familiarity with workforce qualification, compliance, manufacturing operations, or production readiness in regulated environments.
- Preferred: Experience across multiple manufacturing facilities, divisions, or global operations.
- Preferred: Knowledge of HRIS, LMS, ERP, MES, or workforce management platforms.
Responsibilities
- Own the success of a portfolio of large enterprise customers and develop strategic account plans aligned with their business objectives.
- Build relationships with directors, vice presidents, executive sponsors, and decision-makers across customer facilities and business units.
- Lead executive business reviews and strategic planning discussions that demonstrate measurable outcomes and identify opportunities.
- Understand customers’ manufacturing operations, priorities, and workforce challenges, including qualification, certification, audit readiness, and production readiness.
- Translate Covalent’s capabilities into measurable business outcomes and use customer data, product analytics, and operational insights to quantify impact and identify improvements.
- Own customer health, retention, and account growth, identifying risks and developing mitigation strategies.
- Develop expansion opportunities across facilities, business units, use cases, and enterprise initiatives.
- Partner with internal teams on growth strategies, renewals, implementations, integrations, escalations, and customer initiatives.
- Represent the voice of the customer internally and contribute strategic account management practices.
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