Customer Success Manager
New
M
Motorola SolutionsPublic safety SaaS
Source API remote eligibility restrictions: United States; This position is fully remote, ideally based in the Central RegionFull-TimeManager
Salary95,000 - 105,000 USD per year
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Job Details
- Experience
- 3 to 5+ years in a Customer Success, Account Management, or a similar customer-facing role
- Required Skills
- Cloud ComputingSalesforceCustomer SuccessSaaSHubSpotAccount ManagementData analytics
Requirements
- Have 911 Dispatch experience.
- Have a high school diploma, an associate's degree, or a bachelor's degree in Business, Communications, IT, Public Safety, or Technology.
- Have 3 to 5+ years in Customer Success, Account Management, or a similar customer-facing role (preferred).
- Bring experience in SaaS or public safety environments (preferred).
- Demonstrate experience managing complex customer relationships in a SaaS environment.
- Have experience with cross-functional collaboration, change management, training, project management, planning, and process improvement or business transformation.
- Understand cloud computing, enterprise SaaS software, data analytics, and technology.
- Have working knowledge of Customer Success KPIs and metrics.
- Have experience with Salesforce.com, HubSpot, and/or Gainsight.
- Be able to travel up to 40%.
Responsibilities
- Drive customer adoption, product utilization, retention, and customer satisfaction across accounts.
- Develop customers into advocates by helping them derive continuous value from RapidDeploy products.
- Work with key executives to plan successful, long-term customer relationships.
- Track and secure customer renewals as part of customer relationship management.
- Partner with Delivery, including Project Management and Implementation, Support, Account Management, and Product.
- Collaborate across departments to identify expansion opportunities.
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