Clinical Product Operations Specialist
New
J
JobgetherHealthcare technology
Based in the United StatesFull-TimeMiddle
SalaryAnnual compensation: $70,000–$130,000, plus equity.
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Job Details
- Experience
- 2–4 years of experience in product operations, business operations, analytics, or a related role
- Required Skills
- SQLJiraTableaudbtLookerHIPAA
Requirements
- Have 2–4 years of experience in product operations, business operations, analytics, or a related role.
- Bring strong SQL skills and hands-on experience with a business intelligence tool such as Amazon QuickSight, Tableau, or Looker.
- Have experience managing content through a headless CMS; Contentful is preferred.
- Be familiar with electronic medical record (EMR) workflows; Athena experience is preferred.
- Have experience documenting, tracking, and coordinating bug resolution using Jira.
- Create clear tickets, SOPs, and operational updates.
- Explain technical products and workflows to non-technical clinical colleagues and translate their needs into actionable engineering requests.
- Demonstrate organization, attention to detail, and the ability to manage multiple priorities proactively.
- Understand the importance of protecting sensitive health information and working in accordance with HIPAA requirements.
- Nice to have: Contentful content modeling, clinical or regulated-environment SOPs or training materials, Amazon Redshift, dbt, telemedicine, pharmacy or health insurance experience, basic Python scripting or ability to interpret automated test reports, and partner or client integration support.
Responsibilities
- Create, review, publish, quality-check, schedule, and maintain patient-facing content in Contentful.
- Coordinate content model changes with engineering, document requirements, and validate completed updates.
- Establish an intake process for data requests and build and maintain Amazon QuickSight dashboards and self-service reporting.
- Perform ad hoc SQL analysis, define consistent business metrics, and validate reports against underlying data.
- Collect, organize, reproduce, document, and triage bug reports; lead weekly reviews, track fixes, and verify resolutions.
- Serve as a resource for clinical colleagues on patient-facing and care-team dashboards and workflow issues.
- Manage EMR workflows and integrations, including resolving issues with EMR technical support.
- Translate clinical workflow needs into product and engineering requests and communicate changes to clinical users.
- Develop clinical release procedures and SOPs, maintain training materials, support partner onboarding, and organize the Jira backlog.
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