Seasonal Customer Service Representative
New
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Unifin IncBanking services
Location: TX, US / IL, US / FL, US / AZ, US / CO, USContractJunior
Salary not disclosed
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Job Details
- Languages
- Can fluently speak both English and Spanish
- Experience
- Have at least 1 year of BPO experience.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Have at least 1 year of BPO experience.
- Have completed high school education.
- Fluently speak both English and Spanish.
- Have strong interpersonal and comprehension skills.
- Be capable of handling escalated situations, remittances, and disputes.
- Have excellent communication, probing, and problem-solving skills.
- For temporary work from home, use a laptop that is not a MacBook or iOS device.
- Use a laptop with at least a 2.0 GHz processor and at least 16 GB of RAM.
- Have at least 256 GB of hard drive space, with 20 GB available free, and one available USB port.
- Use a USB headset with a noise-canceling microphone.
- Have cable or fiber internet with minimum download and upload speeds of 75 Mbps; DSL and satellite are not permitted.
- Connect the computer directly to the internet by cable; wireless internet access is not permitted.
Responsibilities
- Handle inbound calls about customer inquiries and complaints in a financial or banking services environment.
- Maintain a positive, empathetic, compassionate, and professional attitude toward customers.
- Resolve service problems, including customer complaints and their causes.
- Answer customer queries to their satisfaction and in a timely manner.
- Address customer concerns through channels that may include email, chat, or social channels.
- Escalate customer complaints to the Operations Supervisor when needed and ensure solutions are sorted out efficiently.
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