Customer Service Representative
New
D
DLN Consulting GroupHealthcare operations
Workable workplace: remote; Workable locations: Atlanta, Georgia, United States. Charlotte, North Carolina, United States. Detroit, Michigan, United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceCRM
Responsibilities
- Respond promptly and professionally to client inquiries via phone, email, and live chat.
- Provide accurate information about DLN’s services, processes, and programs.
- Resolve client concerns and complaints with empathy, efficiency, and professionalism.
- Document client interactions and resolutions in the CRM system.
- Follow up with clients to ensure issues are resolved and satisfaction is achieved.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Identify recurring client concerns and communicate trends to management.
- Assist with onboarding new clients and guide them through DLN’s processes.
- Collaborate with internal teams to ensure seamless client experiences.
- Meet or exceed KPIs for response time, resolution rate, and client satisfaction.
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