AI Automation Engineer (Voice AI & Middleware Integration)
New
W
WeAssist.ioAI automation
Location: Philippines / Colombia / Argentina, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM ET (EST Timezone); openness to split shifts and availability for after-hours technical emergencies requiredFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluent written and spoken English
- Required Skills
- JavascriptOAuthTypeScriptRESTful APIs
Requirements
- Hands-on experience building and deploying production voice agents with Vapi, Retell, Assistable, and/or ElevenLabs.
- Experience tuning prompts and latency and designing knowledge bases for voice agents.
- Strong JavaScript and/or TypeScript skills, including writing, reviewing, and debugging code.
- Proven experience building middleware and integrations using REST APIs, OAuth, webhooks, and SDKs.
- Solid experience building workflows, automations, and sub-account setups in GoHighLevel.
- Experience with n8n, Hermes Agents, Composio, OpenClaw, or similar automation and agentic AI platforms.
- A solid grasp of API security, data privacy, credential vaults, VPNs, and VPS hosting.
- Fluent written and spoken English; comfortable supporting clients directly and working independently.
- Availability for the stated ET schedule, split shifts when needed, and after-hours technical emergencies.
- Nice to have: ServiceTitan or Housecall Pro experience, or experience with HVAC, plumbing, or electrical trades.
- Nice to have: familiarity with RAG, MCP, and vector databases.
Responsibilities
- Build and maintain custom middleware connecting voice AI platforms to field service management systems.
- Integrate platforms such as ServiceTitan and Housecall Pro using REST APIs and OAuth.
- Program and verify end-to-end booking workflows that move voice conversations into contractor dispatch schedules.
- Monitor, diagnose, and resolve sync issues, failed scheduling attempts, and data problems.
- Build, configure, and maintain production voice agents; tune latency, prompts, and knowledge bases.
- Run automated tests for conversational accuracy, speech recognition, and intent categorization.
- Build and manage GoHighLevel workflows and automations across SMS, email, reminders, and follow-up campaigns.
- Set up client systems and integrations, troubleshoot reported issues, and coordinate with SaaS vendor support.
- Document technical architectures, create SOPs, and collaborate with the founder on system design.
- Enforce data privacy and API security, and manage sensitive credentials through secure tools and environments.
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