Head of Patient Navigation Operations
New
R
RaydarHealthcare technology
Remote (US)Full-TimeDirector
Salary100,000 - 180,000 USD per year
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Job Details
- Experience
- At least 3 years of experience leading patient-facing teams.
- Required Skills
- Operations ManagementProcess improvementCRM
Requirements
- Have at least 3 years of experience leading patient-facing teams.
- Use a data-driven approach to day-to-day operations.
- Be skilled in drafting guidance, learning materials, and review checklists for frontline teams.
- Have a proven record of growing large-scale efforts that connect with people receiving care.
- Have previous experience in health services operations or patient support; care-access experience is preferred.
- Be able to manage staff and shape care workflows in partnership with leadership.
Responsibilities
- Take over the existing navigation team and grow it through hiring, onboarding, staffing, scheduling, and performance management.
- Map care workflows for outreach, appointment booking, care coordination, follow-up, and complex cases.
- Improve engagement and conversion through script refinement, text-message outreach, controlled experiments, and analysis of where people drop off.
- Define and track operating metrics for contact rates, booked appointments, coordination results, satisfaction, and team productivity.
- Partner with engineering on internal CRM, automation, and team tooling, and share frontline findings as product improvements.
- Establish privacy, compliance, and quality standards for the team's work.
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