Customer Care Representative Sr. - Claims
New
J
JobgetherDisability claims
Based in the United States, Assigned shifts between 4:00 a.m. and 8:00 p.m. Arizona time, Monday through Friday, with occasional holidays.Full-TimeSenior
SalaryExpected hourly base pay of $19.25–$24.05. Annual performance bonus for all team members.
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Job Details
- Experience
- 2–3 years of call center or equivalent customer service experience.
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceHIPAA
Requirements
- Have a high school diploma or GED.
- Have 2–3 years of call center or equivalent customer service experience.
- Have experience using web-based applications and programs.
- Be proficient with basic computer functions and Microsoft Office applications, including Word, Excel, and Outlook.
- Provide accurate documentation while speaking with callers, with strong attention to detail.
- Use sound judgment and discretion when handling confidential information and follow HIPAA requirements.
- Demonstrate customer service skills, empathy, patience, and active listening.
- Manage multiple tasks using organization, time management, problem-solving, and decision-making skills.
- Work independently in a remote environment while collaborating with a team.
- Have reliable high-speed home internet suitable for remote work.
- Work assigned shifts Monday through Friday between 4:00 a.m. and 8:00 p.m. Arizona time, with occasional holidays.
- Remain seated and handle calls throughout scheduled shifts, excluding designated breaks and meal periods.
- Maintain predictable attendance and adhere consistently to assigned schedules.
Responsibilities
- Provide claimants with information about short-term disability, insured and self-insured claims, statutory claims, and concurrent leave claims.
- Handle inbound calls from clients and claimants, answering questions and resolving routine claims and leave issues.
- Make outbound calls and complete follow-up activities to support timely communication.
- Enter, file, and maintain claimant and client information in the appropriate systems.
- Answer routine questions about claims, intake procedures, and reporting timelines.
- Resolve routine administrative and technical issues within applicable systems.
- Support claimants and integrated claims activities, helping achieve first-call resolution.
- Protect sensitive information by following HIPAA requirements and maintaining confidentiality.
- Communicate professionally and compassionately with people navigating stressful or sensitive situations.
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