Scaled Account Manager, EMEA
New
D
DoiTCloud technology
This role is remote and open to candidates located in the Netherlands, Estonia, Sweden and Spain.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Strong verbal/written communication skills in English; Spanish, French, German, Italian are preferred.
- Experience
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role; 3+ years of experience in a technology company
- Required Skills
- AWSCloud ComputingGCPKubernetesSalesforceCustomer SuccessAccount Management
Requirements
- Have 2+ years of experience in an Account Management, Customer Success, or Customer Engineering role.
- Have 3+ years of experience in a technology company.
- Bring strong technical skills to engage productively with technical teams.
- Build influential customer relationships.
- Have strong verbal and written communication skills in English.
- Bring operational and administration skills, analytical ability, and attention to detail.
- Be able to move between big-picture thinking and detailed work.
- Spanish, French, German, or Italian language skills are preferred.
- Experience with AWS, GCP, or other major public clouds is a bonus.
- Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, or data platforms is a bonus.
- AWS Cloud Practitioner or Google Cloud Digital Leader certification is a bonus.
Responsibilities
- Own a scaled portfolio of primarily SMB and mid-market accounts, using Salesforce to track customer context, stakeholders, risks, opportunities, renewals, and next steps.
- Prioritize portfolio engagement using data, focusing on high-potential and at-risk accounts and understanding customers’ business priorities, cloud footprint, FinOps maturity, and desired outcomes.
- Drive retention and renewal outcomes by identifying risk, coordinating mitigation plans, and leading commercial discussions on pricing, commitments, contracts, and approvals.
- Identify, qualify, and manage expansion pipeline across new workloads, migrations, cost optimization, managed commitments, DoiT products, and services.
- Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution.
- Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.
- Coordinate escalations, keep customers informed, and drive accountability through resolution.
- Use customer data, dashboards, CRM workflows, and AI or automation tools to improve coverage and create repeatable operating rhythms.
- Share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
- Maintain account reviews and plans for priority customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans.
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