Scaled Account Manager, EMEA
New
D
DoiTCloud technology
This role is remote and open to candidates located in the Netherlands, Estonia, Sweden and Spain.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Strong verbal/written communication skills in English; Spanish, French, German, Italian are preferred.
- Experience
- 2+ years of experience in an Account Management/Customer Success/Customer Engineering role; 3+ years of experience in a technology company
- Required Skills
- AWSCloud ComputingGCPKubernetesSalesforceCustomer SuccessAccount Management
Requirements
- Have 2+ years of experience in an Account Management, Customer Success, or Customer Engineering role.
- Have 3+ years of experience in a technology company.
- Communicate strongly in spoken and written English.
- Bring technical skills that support productive engagement with technical teams.
- Build influential customer and stakeholder relationships.
- Have strong operational and administrative skills.
- Be analytical and detail-oriented, with the ability to move between big-picture context and detail.
- Experience with AWS, GCP, or other major public clouds is a bonus.
- Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, or data platforms is a bonus.
- AWS Cloud Practitioner or Google Cloud Digital Leader certification is a bonus.
Responsibilities
- Own a scaled portfolio of primarily SMB and mid-market accounts, maintaining customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps in Salesforce.
- Prioritize portfolio engagement using data, focusing on high-potential and at-risk accounts and understanding customer priorities, cloud footprints, FinOps maturity, and desired outcomes.
- Drive retention and renewal outcomes by identifying risk, coordinating mitigation plans, and leading commercial discussions on pricing, commitments, contracts, and approvals.
- Identify, qualify, and manage expansion opportunities across workloads, migrations, cost optimization, managed commitments, DoiT products, and services.
- Partner with Sales, CSMs, FDEs, DoiT specialists, and cloud-provider teams on account plans, funding, deal registration, and execution.
- Run customer cadences including account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.
- Coordinate escalations, keep customers informed, and drive accountability through resolution.
- Use customer data, dashboards, CRM workflows, and appropriate AI or automation tools to improve coverage and create repeatable operating rhythms.
- Share actionable customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
- Maintain account reviews and plans for priority and high-potential customers, tracking outcomes, engagement, spend trends, risks, renewal timing, and growth plans.
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