Account Manager
New
C
CloudbedsHospitality software
Location: EuropeFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Fluency in both English and German is required
- Required Skills
- Project ManagementNegotiationCustomer SuccessAccount Management
Requirements
- Fluency in both English and German is required.
- Communicate, present, and influence credibly and effectively at all levels of an organization.
- Communicate customer needs, feedback, concerns, and opportunities internally across departments.
- Manage multiple projects while paying close attention to detail.
- Demonstrate listening, negotiation, and presentation skills.
- Troubleshoot customer concerns regarding product use.
- Manage time and projects effectively and identify inefficient processes.
- Experience managing accounts within the European hospitality market is a significant plus.
Responsibilities
- Define customer success outcomes and work with customers to achieve them.
- Serve as the main point of contact for Cloudbeds-related matters and escalate urgent support tickets.
- Identify upsell opportunities and implement proactive churn-reduction strategies to achieve net dollar retention goals.
- Use a consultative approach to drive product engagement, customer retention, and package growth.
- Analyze customer data to improve product utilization and engagement.
- Manage customer escalations related to strategic use of Cloudbeds software.
- Promote product value and identify opportunities to upsell additional services and products.
- Gather customer feedback and requirements for future software releases.
- Provide strategic guidance informed by hospitality industry knowledge to optimize product performance.
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