Nurse Specialist - Patient Support Programs
New
A
Atlantis HealthPatient support
Source API remote eligibility restrictions: United StatesContractMiddle
Salary not disclosed
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Job Details
- Languages
- Bilingual in English/Spanish is preferred.
- Required Skills
- Microsoft ExcelPowerPointCRM
Requirements
- Hold an active nursing license in the U.S. (RN or equivalent).
- Have experience in patient-facing roles.
- RDN is a plus.
- Bilingual English/Spanish is preferred.
- Previous call center or virtual nursing experience is preferred.
- Have a strong understanding of treatment adherence, chronic condition management, or specialty therapies.
- Be comfortable with pharmaceutical-sponsored patient support programs and understand adverse event reporting and compliance.
- Have comprehensive knowledge of the U.S. nursing industry and associated guidelines.
- Be proficient with Microsoft Office, specifically PowerPoint and Excel.
- Demonstrate time management, communication, organizational, problem-solving, adaptability, and attention-to-detail skills.
Responsibilities
- Provide empathetic, personalized support to patients enrolled in treatment programs via phone and digital communication channels.
- Use motivational interviewing and evidence-based behavioral frameworks to help patients manage their condition and adhere to prescribed treatments.
- Serve as a trusted point of contact for patients, caregivers, and family members throughout the treatment journey.
- Record and maintain accurate documentation in the CRM system, following compliance and data privacy standards.
- Report potential adverse events or product complaints in accordance with pharmacovigilance protocols.
- Collaborate with Client Services, Behavioral Science, Quality Assurance, and other internal teams to support the patient experience.
- Participate in training, team meetings, and call calibration sessions.
- Provide insights and feedback to refine patient support initiatives and program strategies.
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