Supplier Enablement Specialist, Payments
New
B
BLEND360Commercial payments
Remote (must be able to work across U.S. time zones), U.S. time zonesContractSenior
Salary40 USD per hour
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Job Details
- Experience
- 5+ years of experience in client service, sales, operations, financial services, payments, or a related field. At least 2 years of direct supplier enablement experience supporting electronic payment adoption.
- Required Skills
- Microsoft Excel
Requirements
- Have 5+ years of experience in client service, sales, operations, financial services, payments, or a related field.
- Have at least 2 years of direct supplier enablement experience supporting electronic payment adoption.
- Bring professional outbound calling or sales experience, including communication with business contacts.
- Have moderate Microsoft Excel proficiency, including formulas, filtering, sorting, and formatting.
- Have experience using CRM systems, call-tracking platforms, workflow tools, or case-management systems.
- Be able to review records, research questions, apply approved solutions, and maintain accurate documentation.
- Be able to manage multiple cases, follow-ups, and competing priorities while meeting deadlines.
- Communicate effectively by phone and business email and explain payment options clearly.
- Use sound judgment to distinguish routine questions from issues requiring escalation.
- Work independently while collaborating with suppliers, business customers, and internal teams.
Responsibilities
- Conduct outbound phone and email outreach to suppliers assigned to payment conversion campaigns.
- Explain approved electronic payment options, program requirements, and enrollment steps.
- Answer supplier questions, manage follow-ups, and guide suppliers through enrollment, closure, or handoff.
- Review supplier records and verify available contact information and payment details.
- Coordinate communication among business customers, suppliers, and internal financial institution teams.
- Identify nonstandard questions and enrollment requests, and route or escalate them to the appropriate teams.
- Maintain accurate records of outreach, responses, enrollment progress, follow-up requirements, and case status.
- Track cases through completion or handoff and provide activity data for reporting and campaign tracking.
- Follow applicable policies, procedures, regulatory requirements, and quality standards.
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