Senior Analyst, Central Operations Analytics
New
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EnsembleHealthcare revenue cycle management
Source API remote eligibility restrictions: United StatesFull-TimeSenior
Salary84,000 - 126,000 USD per year
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Job Details
- Experience
- 10+ years of prior application analyst/support/product implementation experience in the healthcare RCM industry; 10+ years in a role tied directly to RCM operational outcome success; 10+ years’ experience working with standard RCM best of breed software add-ons
- Required Skills
- Microsoft ExcelServiceNow
Requirements
- Bachelor’s degree in IT, business administration, Finance, or a related field.
- Master’s degree (MBA, MHA, or MS in IT) preferred.
- 10+ years of application analyst, support, or product implementation experience in the healthcare RCM industry.
- 10+ years in a role tied directly to RCM operational outcomes.
- 10+ years working with standard RCM software add-ons for financial clearance, clearinghouses, ordering systems, and/or document management systems.
- Advanced understanding of EMR architecture, including Epic, Cerner, or Meditech, and the ability to apply security and job-profile knowledge across client environments.
- Proven cross-functional collaboration with IT, Operations, Finance, and Compliance.
- Advanced technical skills with ServiceNow and related service delivery platforms.
- Advanced Excel and data analytics skills, including use of Co-Pilot and Claude.
- Intermediate understanding of software platforms such as Solventum360, SSI, Waystar, RevSpring, Availity, Medicare DDE, and payor portal processes.
- Intermediate understanding of application integration methodologies, including RPA, API, and HL7.
- Familiarity with IAM, networks, security protocols, and operational HIS, payroll, HR, and finance systems.
- Expert-level understanding of front-cycle, mid-cycle, and end-cycle RCM operations.
Responsibilities
- Provide application-level provisioning design and support for current and new products.
- Drive access request ticket resolution between Ensemble, vendors, and clients.
- Monitor governance policy notifications and follow through monthly or as needed.
- Collaborate with data and AI developers on dashboard reporting, drill-through capabilities, and automation.
- Monitor, govern, and improve defined processes.
- Own the development and maintenance of Ensemble RBAC refinement for internal and external systems in partnership with the AVP.
- Gather, validate, and translate client provisioning processes into operational requirements for future-state systems and processes.
- Lead cross-functional initiatives for provisioning methodologies across front-, middle-, and back-end RCM processes.
- Lead client provisioning meetings during year one, track progress and issues, and serve as a client SME through IAM/IT automation plan execution.
- Formalize and document client-to-Ensemble position mapping details and govern their ongoing maintenance.
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