Technical Support Engineer I

New

SamsaraIoT support

Remote - Mexico; open to candidates residing in Mexico.Full-TimeEntry

Salary not disclosed

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Job Details

Languages: Bilingual proficiency in English and Spanish is a must.
Experience: 1-3 years of experience in support, engineering, or other technical roles.
Required Skills: IoTSalesforceCustomer serviceSaaSZendeskTechnical support

Hold a B.S. in Computer Science, Engineering (Mechanical/Electrical), or another technical field.
Have 1–3 years of experience in support, engineering, or other technical roles.
Demonstrate bilingual proficiency in English and Spanish.
Have experience troubleshooting and supporting hardware and software products.
Be familiar with CRMs such as Zendesk or Salesforce.
Be comfortable working with SaaS systems and explaining technical concepts to engineers and non-technical audiences.
Use AI tools to automate repetitive tasks and improve processes.
Be willing to work holidays and weekends as needed to meet customer demands.
French or German proficiency is a plus.
Experience with industrial systems, electronics, cars, or IoT devices is a plus.

Become an expert on Samsara’s IoT hardware, software, and cloud product portfolio.
Troubleshoot and resolve customer issues with medium to high complexity.
Respond to customer inquiries in a timely and helpful manner, focusing on SLA goals.
Partner with Enablement to author and maintain customer-facing knowledge base articles.
Work with Engineering and Product teams to reproduce bugs and build testbeds as needed.
Provide Support Management with feedback on product and process improvements.

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