Lead Site Reliability Engineer
New
C
CongaEnterprise SaaS
Remote United StatesFull-TimeLead
Salary not disclosed
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Job Details
- Experience
- 7+ years in site reliability, DevOps, cloud operations, or platform engineering; 2+ years as a technical lead or senior contributor on shared platform or infrastructure services.
- Required Skills
- PythonKubernetesMicrosoft AzureMicrosoft SQL ServerCI/CDTerraform
Requirements
- Have 7+ years in site reliability, DevOps, cloud operations, or platform engineering supporting enterprise SaaS services at scale.
- Have 2+ years as a technical lead or senior contributor on shared platform or infrastructure services.
- Bring hands-on production experience with Microsoft Azure and AWS, with depth in at least one, including compute, networking, identity, and managed services.
- Have strong experience operating Kubernetes in production at scale, including cluster design, upgrades, troubleshooting, and workload tuning.
- Have strong experience with NoSQL data stores, ideally Apache Cassandra and OpenSearch, including performance tuning, capacity planning, and recovery.
- Have working experience with SQL Server, including performance tuning, backup and recovery, and high availability.
- Be proficient in at least one programming or scripting language such as Python, Go, Bash, or PowerShell, and have automated operational work.
- Have experience with infrastructure as code such as Terraform, Bicep, or ARM, and CI/CD pipelines.
- Have experience designing and operating observability for metrics, logs, traces, and alerting.
- Understand distributed systems, networking, and reliability practices including SLOs, capacity planning, disaster recovery, and incident management.
- Have hands-on Cloudflare experience and networking knowledge including TCP/IP, TLS, HTTP, routing, and VNet or VPC design.
- Have experience applying AI or automation to operations, leading high-severity incident response and root cause analysis, and participating in on-call.
- Have led complex initiatives end to end and mentored engineers or influenced teams through collaboration and technical credibility.
Responsibilities
- Lead reliability, scalability, performance, and architecture for Conga’s Azure and AWS cloud platforms.
- Design multi-region resilience, disaster recovery, capacity planning, and cost-efficiency approaches.
- Define and own SLIs, SLOs, and error budgets with product engineering teams.
- Own Cloudflare edge and network architecture, including DNS, load balancing, WAF, DDoS protection, and Zero Trust.
- Set standards for Kubernetes clusters and containerized services, and lead upgrades, capacity planning, and production troubleshooting.
- Own the operational health of Cassandra and OpenSearch clusters and support SQL Server availability, performance, backup, recovery, and patching.
- Drive automation, self-service workflows, and AI-assisted operations such as alert quality, anomaly detection, triage, and runbooks.
- Lead high-severity incident response, root cause analysis, remediation, and improvements to observability and on-call practices.
- Mentor Site Reliability Engineers and provide technical guidance through code, design, and operational readiness reviews.
- Partner with Product Engineering, Architecture, Security, AI, Cloud Operations, support, and customer-facing teams.
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