Manager of Renewals, SMB
New
A
AshbyB2B SaaS
Location: Remote - US
Secondary Locations: Remote - Canada
Workplace: RemoteFull-TimeManager
Salary$180K - $241.5K; $180K – $241.5K • Offers Equity • Offers Commission • Multiple Ranges; US Avg: OTE $180K – $210K • Offers Equity • Offers Commission; SF & NYC: OTE $207K – $241.5K • Offers Equity • Offers Commission; CAD: OTE $180K – $210K • Offers Equity • Offers Commission
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Job Details
- Required Skills
- Cross-functional collaboration
Requirements
- Experience leading and developing customer-facing teams in a B2B SaaS environment.
- Experience managing or overseeing complex renewals, pricing conversations, and contract negotiations.
- Ability to coach teams through nuanced negotiation scenarios and balance customer partnership with commercial integrity.
- Understanding of renewal risk, expansion opportunities, forecasting accuracy, and long-term account planning.
- Experience building or improving scalable systems, workflows, and processes.
- Ability to partner across Sales, Customer Success, Product, RevOps, Legal, Finance, and Support.
- Strong customer and executive communication skills, including navigating challenging conversations with empathy and clarity.
- Ability to use data, trends, customer insights, and operational metrics to guide decisions and improve performance.
Responsibilities
- Lead and coach six Startup Contract Managers responsible for renewals, contract negotiations, and commercial partnership conversations.
- Improve team performance through coaching and development in negotiation strategy, forecasting, customer communication, and stakeholder management.
- Build scalable renewal processes, systems, and workflows while preserving a high-touch customer experience.
- Partner with Customer Success, Sales, Product, Finance, Legal, Support, and RevOps on customer strategy and commercial outcomes.
- Drive consistency in renewal execution, forecasting accuracy, CRM hygiene, and pricing governance.
- Support complex negotiations involving procurement, legal, executive stakeholders, pricing transitions, and multiple products.
- Turn successful negotiation strategies and customer patterns into repeatable frameworks, playbooks, and enablement materials.
- Shape the long-term vision and operational strategy for the Contract Management function.
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