Customer Success Manager – Software Advisory Services
New
J
JobgetherSoftware Asset Management
Based in IndiaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- At least 8 years of experience in Software Asset Management (SAM), software license compliance, or IT Asset Management (ITAM).
- Required Skills
- Microsoft ExcelCustomer SuccessAccount Management
Requirements
- At least 8 years of experience in Software Asset Management (SAM), software license compliance, or IT Asset Management (ITAM).
- Experience in client-facing account management, customer success, or advisory roles, preferably in consulting or professional services.
- Demonstrated success managing strategic client relationships, retaining accounts, securing renewals, and expanding existing business.
- Experience reviewing technical deliverables for quality and managing team resources, workload distribution, or utilisation.
- Strong understanding of software licensing environments and enterprise software asset management practices.
- Familiarity with licensing models and commercial metrics from Microsoft, IBM, Oracle, VMware, and Autodesk.
- Practical experience with software license true-ups, vendor audits, compliance reviews, and licensing reconciliations.
- Hands-on experience with SAM and ITAM platforms such as Snow, Flexera, ServiceNow Asset Management, or Lansweeper.
- Strong Microsoft Excel skills, including pivot tables, VLOOKUPs, and macros.
- Knowledge of SaaS subscriptions, cloud licensing, BYOL, and software optimisation methodologies.
- A bachelor's or master's degree in Technology, Computer Science, Engineering, Business Administration, or a related discipline.
Responsibilities
- Serve as the primary contact for an assigned portfolio of Software Advisory Services clients.
- Develop account growth strategies focused on client satisfaction, retention, and multi-year renewals.
- Conduct account reviews, present performance results, and recommend improvement opportunities.
- Identify dissatisfaction, engagement risks, and renewal challenges, and implement action plans.
- Prepare renewal proposals and manage discussions on service scope, commercial terms, and pricing with senior leadership.
- Review client deliverables, including Effective License Positions, license reconciliations, usage analyses, and software optimisation recommendations.
- Monitor team utilisation and coordinate resource allocation with delivery leads.
- Track engagement deadlines, milestones, delivery quality, and client satisfaction.
- Advise clients on license compliance, vendor audits, renewal preparation, and license optimisation.
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