Lead Service Designer
New
H
HumanaHealth insurance
United StatesFull-TimeLead
Salary$115,200 - $158,400 per year
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Job Details
- Experience
- 7+ years of relevant industry experience
- Required Skills
- Adobe Creative SuiteFigmaPrototypingPowerPoint
Requirements
- Hold a Bachelor’s or Master’s degree in a design or research field.
- Have 7+ years of relevant industry experience.
- Provide a portfolio demonstrating foundational skills in journey mapping, user research, prototyping, information design, and/or illustration.
- Be proficient with Figma.
- Be proficient with Lucid or Miro.
- Be proficient with PowerPoint.
- Be proficient with Adobe Creative Suite.
Responsibilities
- Lead vision definition and concept development projects, including user research, analysis, synthesis, ideation, prototyping, testing, and implementation planning.
- Lead co-creation workshops and ideation sessions with cross-functional stakeholders and channel partners.
- Design and deliver service blueprints, low- and mid-fidelity prototypes, frameworks, concept illustrations, and presentation slides.
- Collaborate with UX/UI designers, product teams, marketing, and operations to integrate digital tools with offline touchpoints.
- Build relationships with business stakeholders and channel partners to support cross-enterprise collaboration.
- Stay informed about trends in health insurance, digital health, and service design.
- Create clear visual stories that make complex or uncertain concepts tangible.
- Prototype products and services to test conceptual requirements with stakeholders and users.
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