Customer Experience Representative
S
STAFFVIRTUALCustomer service
Source API remote eligibility restrictions: PhilippinesContract
Salary not disclosed
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Job Details
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer serviceActive listeningCustomer support
Requirements
- High school diploma or equivalent.
- Proven customer support or client service experience.
- Demonstrated success in meeting or exceeding performance or sales targets.
- Strong verbal and written communication skills, including active listening.
- Strong phone-handling skills.
- Ability to resolve customer grievances and remain calm and professional in high-pressure or fast-paced situations.
- Proficiency with computer skills, including Microsoft Office and Excel.
- Ability to learn new systems.
- Familiarity with CRM systems and customer support practices.
- Strong time management, multitasking, and prioritization skills.
Responsibilities
- Manage incoming customer calls and inquiries across multiple channels.
- Provide accurate information about products, services, and order status.
- Resolve customer issues within established guidelines and escalate complex or unresolved matters.
- Generate sales leads, collect orders, and identify upsell or cross-sell opportunities.
- Build and maintain trust-based relationships with customer accounts.
- Document customer inquiries, complaints, interactions, orders, and updates in CRM and company systems.
- Follow communication procedures and maintain data accuracy and confidentiality.
- Partner with team members and internal departments to support customer needs.
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