Bilingual Customer Success Inbound Retention Specialist
New
Y
YelpAdvertising, customer success
While this role will operate remotely, it is required that the candidate resides in the United States (EXCLUDING THE BAY AREA).Full-TimeMiddle
SalaryTarget base salary is $55,000 + performance based incentives
Apply NowOpens the employer's application page
Job Details
- Languages
- Written and verbal fluency in Mandarin and English.
- Experience
- Bachelor's Degree or 3+ years of relevant client facing experience
- Required Skills
- Customer SuccessAccount ManagementTroubleshooting
Requirements
- Have a bachelor's degree or 3+ years of relevant client-facing experience.
- Communicate fluently in written and spoken Mandarin and English with customers.
- Bring experience in account management, sales, advertising, or small business; this is preferred.
- Be technically proficient with computers and information systems.
- Demonstrate strong written and verbal communication skills.
- Use problem-solving and troubleshooting skills.
- Manage time and organize work while tracking and completing numerous details.
- Handle difficult conversations with business owners professionally and with a solutions-oriented approach.
- Balance consulting with customer support as needed.
- Be willing to receive and implement feedback and adapt to a fast-paced, changing environment.
- Have access to an individual hardline high-speed internet connection in the workspace; satellite internet and mobile hotspots are not permitted.
Responsibilities
- Provide timely customer support to help strengthen revenue retention.
- Consult and educate advertisers by answering a high volume of inbound calls and emails.
- Explain Yelp's value to clients by highlighting investment returns through ad performance metrics.
- Learn Yelp's advertising solutions and adapt product recommendations to client needs.
- Ask probing questions and handle objections.
- Communicate with clients and Yelp employees.
- Work with English- and Mandarin-speaking customers.
- Meet or exceed monthly goals.
View Full Description & ApplyYou'll be redirected to the employer's site
