LUOA Enrollment Call Center Agent
New
L
Liberty UniversityOnline education
United StatesFull-Time
Salary17.5 USD per hour
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Job Details
- Required Skills
- Microsoft Office SuiteProblem SolvingCustomer service
Requirements
- Progress toward a college degree is required.
- Proficiency in Microsoft Office Suite is essential.
- Background in sales or customer acquisition is preferred.
- Experience in advising or contact center settings is a plus.
- Be able to adapt to change, multitask, and work in a fast-paced environment.
- Have strong organizational and problem-solving skills.
- Be available for shifts scheduled Monday through Friday, 8 AM–9 PM; Saturday, 8:30 AM–6 PM; and Sunday, 12 PM–6 PM, with occasional overtime during peak seasons.
- Have a reliable internet connection that meets the role’s speed and stability requirements; satellite-based providers such as Starlink are not compatible.
Responsibilities
- Provide customer service to students and university employees primarily by phone and email.
- Manage prospective-student inquiries and applications to support enrollment.
- Answer questions about admissions, academic policies, curriculum, admission requirements, placement test scores, and transcript evaluations.
- Record contacts and register new applicants for courses using management systems.
- Troubleshoot Online Academy issues and facilitate enrollment meetings with families.
- Help resolve student and parent issues, connecting families with appropriate resources.
- Build rapport with students and parents to support long-term enrollment retention.
- Use multiple systems and resources to assist students.
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