Onboarding Client Strategist
E
EyeCareProDigital marketing
Fully remote position based in South Africa., Eastern Time business hours (9:00 AM–5:00 PM ET)Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent verbal and written English communication skills.
- Experience
- 3+ years of experience in client onboarding, account management, client success, project coordination, or a similar client-facing role.
- Required Skills
- Project CoordinationSEODigital MarketingGoogle WorkspaceAccount Management
Requirements
- Have 3+ years of experience in client onboarding, account management, client success, project coordination, or a similar client-facing role.
- Have a strong understanding of digital marketing concepts, including SEO, websites, paid advertising, and content marketing.
- Have excellent verbal and written English communication skills.
- Have strong organizational skills and the ability to manage multiple projects and deadlines.
- Demonstrate experience working with cross-functional teams.
- Be able to lead client meetings and manage stakeholder expectations.
- Have strong problem-solving skills and a proactive, solutions-oriented approach.
- Be proficient with CRM systems, project management tools, and Google Workspace.
- Be available full-time during Eastern Time business hours (9:00 AM–5:00 PM ET).
- Have a reliable internet connection, a professional remote working environment, and availability for virtual client meetings.
Responsibilities
- Manage the end-to-end onboarding experience for newly signed clients.
- Conduct kickoff meetings to understand client objectives, expectations, and marketing priorities.
- Gather business information, branding assets, account access, and marketing requirements.
- Coordinate with website development, SEO, content, paid advertising, and digital marketing strategy teams.
- Track milestones, deliverables, dependencies, and outstanding client requirements across multiple onboarding projects.
- Communicate timelines, next steps, and progress updates, and address client questions.
- Identify onboarding challenges and coordinate solutions with clients and internal stakeholders.
- Maintain accurate client records, onboarding documentation, and project updates.
- Complete onboarding activities and facilitate structured handovers to account management teams.
- Identify opportunities to improve onboarding processes and the client experience.
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