Bilingual Care Coordinator
P
Pager HealthHealthcare technology
U.S. RemotePart-TimeJunior
Salary20 - 21 USD per hour
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Job Details
- Languages
- Bilingual fluency in English and Spanish, both written and verbal
- Experience
- 2+ years of experience in a customer-facing, patient-facing, or healthcare support role
- Required Skills
- Customer serviceCritical thinking
Requirements
- Have 2+ years of experience in a customer-facing, patient-facing, or healthcare support role.
- Be fluent in written and spoken English and Spanish.
- Type at least 45 words per minute.
- Demonstrate technical proficiency and the ability to learn and navigate new systems and tools quickly.
- Be comfortable using multiple technology platforms and systems simultaneously.
- Work effectively in a fast-paced, changing environment.
- Demonstrate organizational skills, attention to detail, and critical thinking.
- Recognize when an issue requires escalation and apply feedback constructively.
- Be available for at least 2 weekend shifts per month and some holidays.
- Complete a 4-week paid, full-time training period, Monday through Friday, 9:00 AM to 5:00 PM.
- Preferred: experience in healthcare support such as care coordination, patient access, scheduling, customer service, or concierge support.
- Preferred: training or experience as a Nursing Assistant, Medical Assistant, or similar healthcare support role; familiarity with medical terminology and the inpatient/outpatient healthcare ecosystem.
Responsibilities
- Provide non-clinical support to patients and members through messaging, phone, and video.
- Support care coordination through scheduling, follow-up outreach, resource connection, and resolution of non-clinical barriers.
- Partner with nurses, providers, and operational teams on inbound and outbound workflow needs.
- Recognize and escalate clinical concerns, symptom-related questions, urgent issues, and other needs requiring licensed staff.
- Troubleshoot real-time technology, access, and service issues affecting the patient or member experience.
- Support new workflows, operational initiatives, and other non-clinical duties as business needs evolve.
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